Business Analyst - Web & Audio/Visual Support

$104,000 - $116,480/Yr

Cayuse Shared Services - Washington, DC

Full-time

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Business Analyst - Web & Audio/Visual Support at Cayuse Technologies is responsible for supporting the daily operations of the Office of Language Services. This role involves managing audio-visual equipment, maintaining websites, and ensuring effective communication and support for interpreting and translation projects. The position requires a blend of technical skills and strong communication abilities to facilitate the office's mission in accordance with federal regulations and best practices.

Responsibilities

• Operate, monitor, and troubleshoot simultaneous interpreting training/testing equipment and control center as well as video teleconference services and equipment.
• Update and maintain office internal and public-facing websites, social media accounts.
• Draft business procedure and policy documentation related to portable and built-in simultaneous interpreting equipment and other audio-visual equipment and services for the office.
• Assist Contracting Officer Representatives in coordinating maintenance, repair, and replacement of equipment as needed.
• Facilitate support for video teleconference services and equipment, communication related to office AV systems among LS Management Analysts, Department IT specialists, Bureau and vendor IT project managers, and LS program officers.
• Maintain inventory of non-expendable equipment and property held by the office in cooperation with Bureau inventory specialists.
• Extract assignment and equipment loan/rental/usage information from office program management system and invoice management system.
• Track internet connection rates and issues affecting office web conferencing and remote simultaneous interpreting support.

Requirements

• Training or experience operating audio-visual equipment or software.
• Training or experience with HTML or WordPress.
• Ability to obtain and maintain a Secret Security Clearance.
• Exceptional communication skills, both oral and written.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.

Nice-to-haves

• Problem-solving skills.
• Ability to forge new relationships, individual and teaming in nature.
• Self-starter that can work independently and as part of a team.

Benefits

• Competitive hourly pay ranging from $50 to $56.
• Full-time employment with extended hours.