Business Analyst

Dsa Transportation - Winchester, VA

Full-time - Mid Level

Winchester, VA

Real Estate

About the position

DSA is seeking a highly qualified Business Analyst with an active Top-Secret clearance to join our team in Winchester, VA. This is a unique opportunity to provide strategic IT support to the FBI to improve operation and efficiency of enterprise. The position is based in Winchester, Virginia at the FBI's Information Management Division (IMD), which oversees the records of the Bureau and provides key services to law enforcement and the American people. The IMD has affirmed a strategic initiative to foster technology innovation in support of its mission, and the Technology Innovation Section (TIS) is responsible for implementing this initiative. TIS aims to deliver the best possible information management solutions to organize the FBI's information and make it appropriately accessible and useful. The section is transforming from a functional structure to a portfolio-based model to be more customer-focused and manage systems from project inception through retirement. TIS follows Agile and DevSecOps methodologies and is working to achieve Continuous Integration/Continuous Deployment (CI/CD) capabilities, with the goal of providing functional and secure systems coupled with outstanding customer service. The Business Analyst will play a crucial role in identifying and defining core business processes that drive value and require optimization. This involves collaborating with stakeholders across various processes, facilities, locations, and levels to understand business objectives, facilitate measurement solutions, and implement business processes that enhance performance. The analyst will contribute to analyses that create narratives highlighting issues and required actions for performance improvement, recognize data variances and trends, and recommend solutions. Additionally, the role includes supporting initiatives that track process adherence and performance, researching best practices, analyzing existing business processes, and determining how new technologies can support reengineering efforts. The Business Analyst will also prepare and analyze management reports, automate standard reporting, and participate in the development of communication plans, training plans, and other actionable deliverables. Strong analytical and technical skills are essential for documenting findings and participating in the validation of functional requirements and specifications.

Responsibilities

• Identify and define core business processes that drive value and require optimization.
• Collaborate with stakeholders across processes, facilities, locations, units, and levels to understand business objectives and implement business processes that drive performance.
• Contribute to analyses to create narratives that clearly show issues and required actions for performance improvement.
• Recognize data variances and trends, research causal factors, and recommend possible solutions.
• Support initiatives that track process adherence and performance to improvement plans, including the implementation of KPIs, SLAs, and dashboards.
• Research best business practices within and outside the organization to establish benchmark data.
• Analyze and measure the effectiveness of existing business processes.
• Determine how new information technologies can support reengineering business processes.
• Prepare and analyze management and site-specific reports.
• Work closely with Business Intelligence/IT to automate standard reporting.
• Complete change management assessments and strategies.
• Create actionable deliverables, such as communication plans, roadmaps, coaching plans, training plans, or resistance management plans.
• Apply strong analytical and technical skills to document findings in accordance with approved quality procedures and standards.
• Participate in the development and delivery of reports, dashboards, and other communications to meet the needs of program stakeholders.
• Define and measure success metrics and monitor change progress.
• Analyze and document functional requirements, business process drawings/flow charts, and functional specifications.
• Participate in the validation and traceability of functional requirements to functional specifications and system technical specifications.
• Support and document revised business processes.

Requirements

• Five (5) plus years' experience with a proven record of success in business process analysis and process improvement initiatives.
• Demonstrated facilitation skills and process-driven analytical skills.
• Ability to participate on multiple efforts simultaneously.
• Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and management on both the business and IT sides.
• Software Skills: MS Visio, MS Excel, MS Power Point, MS Word.
• Working knowledge in process development, business process reengineering, and performance improvement methodologies.
• Ability to apply process improvement and reengineering methodologies and principles to conduct process modernization projects.
• Proficient experience in process mapping, data analysis, and project management.
• Ability to analyze business and technical processes to formulate and develop new and modified business information processing systems.
• Ability to organize data from multiple sources and turn large data sets into meaningful, actionable information.
• Ability to use data visualization to tell a clear and compelling insight.
• Ability to analyze and interpret complex documents and implementation plans.
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
• Proficient skills in Microsoft Office with advanced skills in Excel spreadsheets and PowerPoint.
• Adept at working with customers to extract business requirements and preparing documentation.
• Business acumen and detail-oriented.
• Critical thinking skills and a quick learner.
• Demonstrated experience and expertise in business models and technology integration.

Nice-to-haves

• BA/BS degree in business or technical field.

Benefits

• Competitive salaries
• Comprehensive benefits packages
• Supportive and collaborative work environment that encourages creativity and innovation