Business Analyst

$64,950 - $139,581/Yr

WEC Energy Group - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

Utilities

About the position

The Business Analyst position at WEC Energy Group involves supporting Customer Service and Operations by performing analyses to aid business decision-making. The role serves as a liaison between IT and various business departments, focusing on the Pragma CAD scheduling and dispatch system. Responsibilities include system configuration, documentation, testing, and providing training support, all aimed at enhancing business system operations and efficiency.

Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights.
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis.
• Support departmental reporting, metrics, budgets, dashboards, and analytics.
• Make recommendations and present alternatives to address business needs or resolve impediments.
• System configuration and administration.
• Develop functional, process, and system documentation.
• Monitor system and process performance and escalate issues as appropriate.
• Influence, gather, define and document complex business requirements and processes.
• Develop test plan/test cases and coordinate user acceptance testing.
• Lead projects or process improvements.
• Serve as subject matter expert on systems, process, and user/customer impact.
• Prepare business cases and cost/benefit analysis.
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines.
• Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions.

Requirements

• Bachelors Degree in Business Administration or Information Systems/Technology or related discipline.
• Strong analysis, decision making and problem solving skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work as part of a team and interact effectively with others.
• Excellent organizational skills with the ability to balance multiple tasks under time constraints.
• Experience working with project management methodology preferred.
• Proficient in standard office software (MS Excel, Visio, Word).

Nice-to-haves

• Strong Analytical skills.
• Working knowledge of the Pragma CAD (PCAD) system, Customer Information System, and IBM Maximo Work and Asset Management system.
• Oracle SQL Developer experience or other relevant SQL experience.

Benefits

• Competitive pay and benefits to recognize hard work and dedication.