Business Analyst

Cushman & Wakefield - Reading, PA

Full-time

Reading, PA

Real Estate

About the position

The Business Analyst at Cushman & Wakefield serves as a full-service technology resource for the GOS Analytics platform, focusing on identifying solutions, streamlining processes, and creating requirements to enhance analytics capabilities. This role involves leading complex projects, conducting data analysis, and collaborating with stakeholders to drive business strategy and process optimization.

Responsibilities

• Understand the business and demonstrate familiarity with services provided and customers served throughout the analytics platform.
• Document requirements and assist in analyzing and reviewing potential solutions.
• Contribute as an active member on project teams to deliver or exceed project outcomes.
• Constantly seek ways to improve work processes and solutions offered to the business and clients.
• Assist in scoping and mapping data migration efforts, identifying data required to support business requirements.
• Conduct workshops related to process improvement, User Acceptance Testing, and training sessions.
• Capture project goals, objectives, and associated requirements by working with various levels of the organization.
• Provide implementation assistance for medium to highly complex enhancements involving multiple stakeholder groups.
• Identify project stakeholders and user groups, engaging with them to identify subject matter experts and plan change management for project rollouts.
• Focus on the development of data and dashboards, and business process standardization with the team.
• Collaborate with cross-functional team members to drive business strategy and process optimization, capturing user requirements and assisting the development team in designing, testing, and implementing the platform.
• Assess the cross-functional impacts of business decisions and provide input on processes and procedures affecting business users.
• Partner with the user community to identify business requirements, analyze business processes, and produce functional specifications, data flows, and business rules.
• Drive the initiation, planning, requirements, design, test, and post-production phases of the solution development life cycle.
• Develop, document, and perform system, integration, and user acceptance tests.
• Serve as the point of contact for troubleshooting issues and coordinating with cross-functional teams.
• Coordinate technical assistance between Cushman & Wakefield and the application vendor.
• Coordinate change management initiatives of upgrades and patches, developing and implementing testing plans.
• Perform regular system monitoring to ensure data integrity and support internal and external operational audits.
• Write, maintain, and support a variety of queries and reports, including ad hoc requests.
• Remain educated and up-to-date with current technologies, solutions, trends, and risks.
• Assist with mentoring and/or training of staff.

Requirements

• Bachelor's Degree or Professional Industry Designation.
• 7+ years of relevant experience in commercial real estate, Data & Analytics, and visualization software, preferably PowerBI.
• 5+ years of IT work experience.
• 5+ years of experience supporting application systems.