Business Analyst

Sensiple - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Business Analyst will serve as a crucial link between customer needs and technical tasks for a new Fraud Solutions project. This role involves integrating fraud case data and transaction data in real-time to provide a comprehensive view of accounts, ensuring that the implementation meets customer expectations through effective requirement gathering and validation.

Responsibilities

• Participate in requirement gathering and discussions with customers and internal teams.
• Articulate requirements and provide guidance for the technical team to implement solutions.
• Validate and monitor progress to ensure implementation meets customer expectations.
• Define system requirements and specifications, including analyzing Early Warning System's ZFC file specifications.
• Analyze Case Management from Salesforce and internal service/ticketing systems to define business needs and functional specifications.
• Perform quality assurance throughout the SDLC.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Partner with stakeholders across business units to develop analyses and documentation.
• Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Serve as the primary source for Agile iteration tasks, input, and elaboration.
• Act as a key player in defining satisfaction and acceptance criteria.

Requirements

• 5+ years of experience in analytics and systems development.
• Proven analytical abilities.
• Experience with the Payment industry and Financial Fraud.
• Excellent communication skills, with the ability to translate data into actionable insights.
• Experience with Agile development process.
• Strong working knowledge of JIRA.
• Experience in generating process documentation and reports.

Nice-to-haves

• Experience with Case Management Tool, workflow or BPMS.
• Proven ability to manage projects and user testing.
• Strong working knowledge of relevant Microsoft applications, including Word, Excel, Visio.