Business Analyst

Cushman & Wakefield - Charleston, WV

Full-time

Charleston, WV

Real Estate

About the position

The Business Analyst at Cushman & Wakefield serves as a full-service technology resource for the GOS Analytics platform, focusing on identifying solutions, streamlining processes, and creating requirements to enhance analytics platforms. This role involves leading complex projects, conducting data analysis, and collaborating with stakeholders to drive business strategy and process optimization.

Responsibilities

• Demonstrate familiarity with services provided and customers served throughout the analytics platform.
• Document requirements and assist in analyzing and reviewing potential solutions.
• Contribute as an active member on project teams to deliver or exceed project outcomes.
• Constantly look for ways to improve work processes and solutions offered to clients.
• Assist in scoping and mapping data migration efforts, identifying data required to support business requirements.
• Conduct workshops related to process improvement, User Acceptance Testing, and training sessions.
• Capture project goals, objectives, and associated requirements from various levels of the organization.
• Provide implementation assistance for medium to highly complex enhancements involving multiple stakeholder groups.
• Identify project stakeholders and user groups, engaging with them to identify subject matter experts and plan change management for project rollouts.
• Work on the development of data and dashboards, focusing on business process standardization.
• Collaborate with cross-functional team members to drive business strategy and process optimization.
• Analyze business processes, source data, and produce functional specifications, data flows, and business rules.
• Drive the initiation, planning, requirements, design, test, and post-production phases of the solution development life cycle.
• Develop, document, and perform system, integration, and user acceptance tests.
• Serve as a point of contact for troubleshooting issues and coordinating with cross-functional teams.
• Coordinate technical assistance between Cushman & Wakefield and the application vendor.
• Coordinate change management initiatives of upgrades and patches, developing and implementing testing plans.
• Perform regular system monitoring to ensure data integrity and support operational audits.
• Write, maintain, and support a variety of queries and reports, including ad hoc requests.
• Remain educated and up-to-date with current technologies, solutions, trends, and risks.
• Assist with mentoring and/or training of staff.

Requirements

• Bachelor's Degree or Professional Industry Designation.
• 7+ years of relevant experience in commercial real estate, Data & Analytics, and visualization software, preferably PowerBI.
• 5+ years of IT work experience.
• 5+ years of experience supporting application systems.