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Fiserv - Berkeley Heights, NJ
posted 2 months ago
About the position
As a Business Analyst at Fiserv, you will play a crucial role in driving initiatives related to the core banking product, Signature, for one of Fiserv's largest bank customers. This position involves collaborating with cross-functional teams to deliver tailored solutions, improving operations and processes, and ensuring effective communication with stakeholders. You will also be responsible for resolving complex issues and managing projects that require both onshore and offshore resources.
Responsibilities
- Drive assigned projects and programs to ensure success by defining requirements.
- Improve operations and processes using historical information and resources to achieve appropriate solutions.
- Provide updates with the appropriate sponsors and stakeholders to ensure information is communicated effectively and efficiently.
- Determine course of action to define requirements and solutions that will solve for complex bank issues.
- Work with both onshore and offshore resources for identified projects.
- Resolve problems and conflicts among projects.
Requirements
- Bachelor's degree or a combination of work experience, education, and military experience.
- 5+ years of Fiserv Signature core platform experience.
- 3+ years of Business Analyst experience.
- 5+ years of experience in cross-functional project management in large technical organizations.
- Experience working with Data Centers, Disaster Recovery, Conversions, Implementations, client facing organizations, and product management.
Nice-to-haves
- Analytical skills required to determine cause and effect related to service delivery of complex bank solutions.
- Understanding of support levels and severity as well as root cause analysis skills to determine resolution to problems when they arise.
- Strong knowledge of banking domain a plus.
- Strong knowledge of financial services industry.
- Strong strategic thinking.
- Excellent communication skills, including strong written and verbal communications, C-Level and group presentation skills.
Benefits
- 401(k) Benefits from day one
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Health insurance
