Business Analyst

Cai - Albany, NY

Full-time

Albany, NY

Chemical Manufacturing

About the position

The Business Analyst will support IT project and product delivery teams within the client's billing product portfolio. This role involves interacting with internal clients to gather functional requirements, facilitating meetings, documenting requirements, and supporting testing activities. The position is remote and is a full-time contract lasting over 12 months.

Responsibilities

• Interact and effectively communicate with internal clients to understand functional requirements that potentially lead to user stories and acceptance criteria
• Organize and facilitate meetings with Business, Design, Dev Team, and other groups as needed
• Develop, refine, and document requirements in the form of epics, features, user stories and acceptance criteria for prioritized feature development
• Support the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes - 'As Is / To Be' State
• Consult on functional testing of system modifications
• Ensure traceability on project work including capturing requirements; tracking test cases linked to requirements; and may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT)
• Support testing activities prior to release, assuring we built what aligns to agreed features and capabilities
• Assist with training documentation and supporting product details for the business
• Collaborate with the Design Team in the Discovery Phase of Agile Playbook related to user requirement activities
• Participate in the development and implementation of programs intended to strengthen internal controls or improve client service and/or support
• Provide RFP support in terms of gathering high level requirements, mapping flows, and providing demos
• Assist with and support business case development including business analyses or feasibility studies associated with technology initiatives
• All other duties and projects as assigned.

Requirements

• 6+ years of IT experience in business analysis
• Technical background and ability to understand application ecosystems
• Experience facilitating discussions between IT and Business teams
• Experience eliciting requirements from Business teams
• Supply chain experience
• Azure Dev Ops (ADO) experience
• Must have great communication skills
• Strong attention to detail
• Ability to work remotely and independently

Nice-to-haves

• SAP experience is a plus
• Experience with Non-Utility Billing (NUB)
• Experience with Infor Financials & Supplier Management (FSM)