Business and Community Partnership Development Manager - Center House Employment Supports (CHES)

Bay Cove Human Services - Boston, MA

Full-time

Boston, MA

Ambulatory Health Care Services

About the position

Bay Cove Human Services is dedicated to partnering with individuals to help them overcome challenges and realize their personal potential. The Business and Community Partnership Developer plays a crucial role in this mission by creating employment and social inclusion activities for the individuals served. This exempt position requires a compassionate and proactive approach to support individuals facing developmental disabilities, mental illness, substance use disorders, and homelessness. The developer will be responsible for ensuring that the rights and dignity of the individuals are protected while safeguarding their confidentiality. In this role, the developer will provide daily shift coverage, create schedules for programming, and administer medications as needed, ensuring compliance with MAP policies. They will lead and provide resources for the direct care staff, assess individual training needs, and develop teaching programs while monitoring their effectiveness through data collection. The developer will also coordinate the development and implementation of Individual Support Plans (ISPs) and provide advocacy and case management services, which include liaising with families and other service providers. The position involves ensuring that all program documentation meets CARF regulations and licensing requirements, supervising Education/Employment Counselors, and developing clinical and behavioral treatment plans. The developer will participate in clinical consultations, ensure contractual obligations for Supported Employment are met, and engage in networking with community and employment opportunities. Additionally, they will manage program operations, resolve problems, run meetings, and ensure compliance with agency policies and procedures. This role is vital in maintaining a positive relationship with community members and ensuring the physical site is well-maintained and compliant with regulations.

Responsibilities

• Provides daily shift coverage in program.
• Creates daily schedules to ensure scheduled programming and supervision of individuals.
• Protects the rights and dignity of the individuals we support.
• Safeguards the confidentiality of those supported by the programs.
• Administers medications as needed and ensures medication records are in compliance with MAP policies.
• Leads and provides resources for the direct care staff of CBDS and Day Habilitation team.
• Assesses individuals' training needs, develops descriptive teaching programs, and monitors effectiveness through data collection.
• Coordinates Individual Support Plan development and implementation and attends team meetings as scheduled.
• Provides crisis assessment, prevention, and needed intervention.
• Provides advocacy and case management services for the individuals of the program.
• Ensures progress notes, ISP assessments, and support strategies are completed as required by contract.
• Ensures program documentation meets CARF regulations and licensing regulations.
• Supervises Education/Employment Counselors in job coaching, teaching educational classes, and planning community activities.
• Develops and implements clinical and behavioral treatment plans.
• Ensures accurate data collection of target behaviors.
• Participates in clinical consultation and risk management meetings as needed.
• Ensures contractual obligations of each participant in Supported Employment are met at 100% each month.
• Reviews billing weekly to ensure contracted needs are met, creates follow-up and action plan for job development, and identifies challenges to find solutions.
• Attends and participates in Greater Boston Employment Collaborative meeting bi-monthly; completes weekly polls, uses needs and leads as tools, and networks with other agency and industry providers.
• Ensures Business Development documentation is completed including vocational evaluations, lead sheets, job placement sheets, and monthly billing.
• Ensures that Supported Employment Contracts are implemented as assigned.
• Ensures weekly networking and personal contact with new community and employment opportunities.
• Ensures job-seeking participants get jobs and assists with job applications, follow-ups, interviews, and job tours.
• Creates individualized community partnerships for participants in Day Habilitation and CBDS.
• Completes other duties and projects as assigned by the Director.
• Resolves problems, runs meetings, and assigns tasks.
• Ensures proper implementation of clinical protocols and oversees staff scheduling.
• Coordinates activities of the program and monitors contractual billing for accuracy and completion.
• Assists in the development and administration of policies and procedures for both the agency and the program.
• Runs monthly Community Connection Committee and develops action steps to follow through and complete.
• Meets with Community Connection Committee members 1:1 bi-monthly to ensure follow-through of assigned action steps are completed.
• Runs monthly SE team meetings and prepares monthly and quarterly reports for program trends and annual objectives.
• Ensures compliance with agency policies and procedures for both individuals and staff.
• Maintains a positive and professional relationship with the program's neighbors, community members, involved family members, colleagues, and funding sources.
• Ensures proper maintenance of the physical site in compliance with agency regulations.
• Maintains accurate programmatic documentation such as emergency reports, transportation sheets, daily logs, progress notes, and teaching programs.

Requirements

• Department of Public Health certification in medication administration is required.
• Current United States driver's license.
• An acceptable CORI (criminal record assessment).
• BA/BS in Psychology or related field.
• Three years previous work experience in a human service setting preferred.
• Adequate computer literacy to perform agency functions.
• Attends required orientation and training, including in-service training, conferences, and seminars.
• Maintain certification in CPR, SFA, PREVENT, and MAP.
• Ability to use a computer for documentation, email communication, and online training.