Business Applications Analyst Senior - Deposit Operations

$89,990 - $172,000/Yr

USAA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Business Applications Analyst Senior - Deposit Operations at USAA plays a crucial role in supporting Deposit Products by bridging the gap between business needs and IT solutions. This position involves providing system support for Fidelity Applications related to Checking, Savings, and CD products. The analyst will be responsible for documenting processes, procedures, controls, and design templates for various projects and initiatives. This role also includes delivering critical updates to product and deposit servicing capabilities, as well as modernizing banking platforms and business rules engines. The analyst will identify opportunities to streamline, automate, and improve process execution, implementing solutions that strengthen risk mitigation and prepare the team for future challenges. In addition to system support, the Business Applications Analyst Senior will provide complex analytical, business, and technical support related to strategic business functions and applications/IT platforms. This includes leading efforts in business analysis and decision-making processes, creating and maintaining application solutions that align with business needs. The analyst will advise stakeholders on business and application/IT platform direction, ensuring that current and future business needs are met. A strong understanding of business processes, applications, and strategic direction is essential, as is the ability to collaborate effectively with team members and stakeholders to identify and address dependencies, risks, and opportunities. The role also involves researching complex business issues, documenting business requirements for application/IT platforms, and directing the testing and implementation of new systems or changes to existing systems. The analyst will participate in establishing system documentation standards and quality assurance methodologies, providing guidance and coaching to team members, and ensuring that risks associated with business activities are effectively managed in accordance with compliance policies and procedures.

Responsibilities

• Support Deposit Products by providing system support for Fidelity Applications related to Checking, Savings, and CD products.
• Document processes, procedures, controls, and design templates for projects and initiatives.
• Deliver critical updates to product and deposit servicing capabilities and modernize banking platforms and business rules engines.
• Identify opportunities to streamline, automate, and improve process execution.
• Implement solutions to strengthen risk mitigation and prepare the team for future challenges.
• Provide complex analytical, business, and technical support related to strategic business functions and applications/IT platforms.
• Lead and participate in business analysis and decision-making processes, creating and maintaining application solutions.
• Advise stakeholders on business and application/IT platform direction, considering current and future business needs.
• Maintain an advanced understanding of business processes, applications, and strategic direction.
• Collaborate with team members and stakeholders to identify and address dependencies, risks, and opportunities.
• Research complex business issues requiring advanced knowledge of business principles and theories.
• Analyze and document business requirements for application/IT platforms and data systems.
• Direct the testing and implementation of new systems or changes to current systems as required.
• Participate in the design and administration of standards and policies regarding application/IT platform documentation.
• Provide input on system documentation standards and quality assurance methodologies.
• Provide work direction and coaching to team members and input on performance and development plans.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree (10 years of experience in lieu of a degree).
• 6 years of work experience in analyzing IT business processes, software application/IT platform design, and/or IT documentation.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, including testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Advanced knowledge of Microsoft Office tools.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls, and testing those controls.
• Successful completion of an analyst assessment may be required.

Nice-to-haves

• 2+ Years strong business acumen in financial services or related industry with experience in a high volume Core Banking transaction processing production team.
• 2+ Years experience working with Fidelity (FIS) Systematics Applications - Advance Loan Systems (ALS), IMPACS (IM), Relationship Manager (RM), Savings Time (ST), General Architecture (GN), or Certification Tracking (HX).
• Strategic, analytical, and data-driven mentality with capacity to develop data analysis skills using queries in SQL or other business intelligence and analysis software applications.
• Knowledge of federal laws, rules, and regulations including UDAAP/UDAP, Regulation CC, Regulation E (EFTA), TILA/REG Z, Regulation B (ECOA).
• US military experience through military service or as a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance coverage.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education assistance.