Business Architect in the USA or Canada

Cloud For Good - Asheville, NC

Full-time

Asheville, NC

Professional, Scientific, and Technical Services

About the position

The Business Architect at Cloud for Good is responsible for leading Salesforce implementation projects specifically tailored for nonprofit organizations and higher education institutions. This role requires extensive knowledge of Salesforce.com, particularly in Sales, Service, Experience, and either Nonprofit or Education Clouds. The Business Architect will create custom applications using Force.com, ensuring that the solutions meet the unique needs of clients in these sectors. The position is virtual, allowing for a home-based office in the US or Canada, and involves a moderate amount of travel.

Responsibilities

• Lead the business analysis and/or solution design for 1-2 simultaneous Salesforce implementations
• Work collaboratively with technical Solution Architect, Developers and Configurators to determine appropriate solutions that will satisfy the client's business needs
• Gather requirements and write user stories, acceptance criteria, and detailed proposed solutions
• Support the project manager and client product owner in prioritizing backlog
• Maintain up-to-date, accurate knowledge of NPSP and/or EDU products and features
• Lead implementation solutions in multiple Clouds and conduct proactive QA on the team's solutions
• Show a commitment to customer satisfaction
• Provide mentorship and facilitate knowledge-sharing and growth opportunities for Business Analysts
• Deliver project assignments on time with excellence

Requirements

• Salesforce certified (Administrator and Nonprofit Cloud Consultant or Education Cloud Consultant required; Salesforce Solution Architect specialization certifications preferred)
• Minimum of three years technical implementation experience across multiple organizations, multiple clouds; NPSP or EDA implementation experience a plus
• Demonstrated success as the lead business analyst on a project larger than $1M
• Demonstrated success as the lead solution designer on a project larger than $1M
• Experience leading discovery sessions, gathering requirements, and writing user stories
• Strong consulting skills, including project and time management, communication, and teamwork/collaboration
• Industry knowledge of nonprofits and/or higher education
• Experience working in an Agile Salesforce implementation project environment
• Proven track record of continuously improving organizations

Nice-to-haves

• Strong technical Salesforce data model and solution design skills up to but not including APEX or Lightning Web Component development
• Salesforce environment management and deployment skills (Gearset experience a plus)
• Intellectual curiosity
• Passion for continuous learning
• Presentation skills