Business Banking & Consumer Support Specialist II

$37,440 - $58,469/Yr

M&T Bank - Getzville, NY

Full-time - Entry Level

Getzville, NY

Credit Intermediation and Related Activities

About the position

The Business Banking & Consumer Support Specialist II at M&T Bank is responsible for providing operational support to various areas of Business Banking and Consumer Collections. This role involves performing data entry, system maintenance, and monetary transactions while ensuring compliance with company and regulatory standards. The specialist will interact with attorneys, customers, and external vendors primarily through email correspondence, and will be tasked with preparing legal documents and reports as needed.

Responsibilities

• Perform data-entry of various types of information from multiple sources, such as invoices and settlements.
• Receive and verify the accuracy of documents, including titles.
• Prepare Reaffirmation Agreements with supporting documents and mail them to attorneys.
• Prepare and submit Proof of Claims (POC's) to the court, including supporting documents.
• Create payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee.
• Review and verify 'Summons and Complaint' from attorneys, obtaining signatures and sending back to attorney.
• Prepare ad hoc reports from systems at management's request and reconcile/correct as needed.
• Prepare attorney referrals and assign them to designated attorneys.
• Assign matter numbers to cases in preparation for billing/payment.
• Approve payments and contact outside vendors to gather/provide information on accounts.
• Prepare, send, and track claim forms, monitoring and submitting requests to change the status of accounts.
• Perform skip tracing and prepare ticket work to allocate funds received to ensure payment of expenses.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points.

Requirements

• A combined 2 years' higher education and/or work experience, with a minimum of 1 year relevant work experience.
• Strong verbal and written communication skills.
• Detail-oriented with proficient PC skills including word processing, spreadsheet, and email software.

Nice-to-haves

• Bachelor's degree.
• Knowledge of M&T Bank systems.

Benefits

• Competitive pay based on knowledge, skills, and experience.