Business Banking Relationship Manager

About the position

The Business Banking Relationship Manager is responsible for managing existing commercial relationships and soliciting new business opportunities. This role involves serving as the primary advisor for a diverse portfolio of commercial clients, ensuring customer satisfaction, and coordinating with product partners to cross-sell services. The position requires critical analysis of the portfolio to mitigate risk and enhance profitability while maintaining compliance with bank policies and regulations.

Responsibilities

• Participate in outreach activities with assigned customers and target prospects to acquire new business.
• Serve as the primary advisor for an assigned portfolio of diverse and complex commercial relationships, ensuring high customer satisfaction and retention.
• Coordinate with product partners to cross-sell a full range of products and services.
• Critically review and analyze portfolio to reduce risk and enhance profitability.
• Facilitate credit requests, including loan structuring, negotiating/pricing, collateral, and ensuring adequate loan documentation.
• Analyze industry and credit risk.
• Facilitate the resolution of customer problems and engage product experts as needed.
• Participate in community and business functions/groups to ensure a positive image for the Bank and establish referral contacts within the marketplace.
• Ensure compliance with all Bank policies, procedures, regulations, and laws.
• Perform other duties as assigned.

Requirements

• Basic knowledge of full range of commercial products, credit policies, procedures, and terminology.
• Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria.
• Basic strategic, analytical, problem-solving skills and credit analysis skills.
• Basic persuasive and negotiation skills with strong sales skills.
• Some independent decision-making skills, but requires regular management oversight.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.

Nice-to-haves

• Intermediate level proficiency with Microsoft Word, Excel, and Outlook.

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits