Business Banking Senior Relationship Liaison (Hybrid)

M&T Bank • Albany, NY

390d • $43,555 - $72,613

About The Position

The Business Banking Senior Relationship Liaison at M&T Bank is responsible for providing primary customer support to existing and prospective customers, ensuring the delivery of superior customer service. This role involves assisting business banker representatives and mortgage administrators in business development activities, managing loan portfolios, and building strong customer relationships.

Requirements

• Bachelor's degree and a minimum of 4 years' service experience or in lieu of a degree a combined minimum of 8 years higher education and/or work experience, including a minimum of 4 years' service experience.
• 3 years retail/commercial/corporate credit loan processing experience.
• Proficient personal computer skills, including Microsoft Word and Excel.

Nice To Haves

• Knowledge of bank policies, procedures, and banking regulations.
• Knowledge of courthouse and state filings.
• Knowledge of financial statements and loan documentation.
• Ability to work as a team member.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Sales ability.

Responsibilities

• Act as liaison with other internal areas to ensure timely workflow of document production for loans and proper management of loan portfolio.
• Coordinate processing of loan application and documentation and booking and processing loans.
• Coordinate clearance of delinquent documents and other exceptions with appropriate areas.
• Coordinate the loan closing/settlement, ensuring all documentation is completed on a timely basis.
• Independently calls on customers, in person and on the phone, to build strong customer relationships, analyze service enhancements, and identify sales opportunities.
• Coordinate pre and post call planning sessions with parties involved.
• Sell, document and coordinate implementation of more elaborate products.
• Proactively research/screen for prospects in conjunction with business development representatives or mortgage administrators.
• Compile and prepare statistical data of monthly performance for review by Senior Management, outlining Portfolio Delinquencies, Collections, Charge Off activity, Expenses, and Recoveries.
• Monitor Portfolio Loan activity and take action to correct if deemed necessary.
• Ensure timely and efficient customer service for assigned area.
• Provide service support to business development representatives or mortgage administrators for resolving performance/account problems.
• Handle a variety of customer inquiries regarding accounts.
• Maintain up-to-date information/knowledge regarding assigned area customer accounts.
• Assist with deposit servicing needs of business banking or commercial real estate customers.
• Open, close and transfer DDA accounts, control overdrafts and account delinquency.
• Maintain credit files and process requests for research, corrections, loan payments, loan advances, collateral releases, wire transfers, and credit inquiries.
• May provide work leadership and training to customer service/support group within the assigned area.
• Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points.

Benefits

• Competitive pay range of $20.94 - $34.91 Hourly (USD).

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree