This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
PNC - McMurray, PA
posted about 2 months ago
About the position
The Branch Assistant Manager at PNC Financial Services Group is responsible for overseeing the operational soundness of the branch, ensuring compliance with security procedures and regulatory guidelines. This role involves managing service and operational aspects of the branch, building a high-performing team, driving revenue through client interactions, and fostering a positive working environment. The Assistant Manager will also focus on employee engagement, talent acquisition, and adherence to risk management processes.
Responsibilities
- Accountable for the operational soundness of the branch and team.
- Manage service and operational aspects of the branch.
- Build a high performing team through attraction, onboarding, coaching, and development.
- Drive revenue and loyalty through proactive client interactions.
- Influence eco-system partners in an omni-channel environment.
- Manage, coach, and execute a proactive client experience.
- Provide solutions and advice to improve client financial well-being.
- Lead effective problem resolution and foster a positive working environment.
- Grow branch revenue through acquisition and share-of-wallet growth.
- Inspect, support, and coach the branded sales process to achieve sales targets.
- Drive the employee engagement experience and manage performance processes.
- Oversee the Branch & Business Center risk process and ensure adherence to policies and procedures.
Requirements
- 3+ years of related experience in banking or sales management.
- Knowledge of operational processes, policies, and procedures.
- Ability to manage risk and ensure compliance with regulatory guidelines.
Nice-to-haves
- Accountability
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented Competencies
Benefits
- Wellness program
- Health savings account
- Paid holidays
- Disability insurance
- Dependent care reimbursement
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Parental leave
- Vision insurance
- 401(k) matching
- Life insurance
- Prescription drug insurance
