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Business Center Assistant Manager
PNC - Naperville Park District, IL
posted about 2 months ago
About the position
The Business Center Assistant Manager at PNC is responsible for overseeing the operational soundness of the branch, ensuring compliance with security procedures and regulatory guidelines. This role involves managing service and operational aspects of the branch, building a high-performing team, and driving revenue through proactive client interactions. The Assistant Manager fosters a positive work environment, focuses on employee engagement, and ensures adherence to risk management processes.
Responsibilities
- Accountable for the operational soundness of the branch and team.
- Manage service and operational aspects of the branch.
- Build a high performing team through attraction, onboarding, coaching, and development.
- Drive revenue and loyalty through proactive client interactions.
- Influence eco-system partners in an omni-channel environment.
- Provide solutions and advice to improve client financial well-being.
- Foster a positive working environment that facilitates exceptional service.
- Grow branch revenue through acquisition and share-of-wallet growth.
- Consistently inspect, support, and coach the branded sales process.
- Drive the employee engagement experience and manage talent acquisition.
- Responsible for the Branch & Business Center risk process.
- Train and coach team members on operational/risk activities.
Requirements
- 3+ years of related experience in banking or customer service.
- Ability to manage and coach a team effectively.
- Strong decision-making and critical thinking skills.
- Proven experience in sales management and achieving targets.
Nice-to-haves
- Accountability
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Proactive Approach
- Results-Oriented
Benefits
- Medical/prescription drug coverage with Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance
- Robust wellness program with financial incentives
- Paid maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- 15 to 25 vacation days each year depending on career level and years of service
