Business Change Manager

Elevance Health - Mason, OH

Full-time - Mid Level

Mason, OH

11-50 employees

Insurance Carriers and Related Activities

About the position

The Business Change Manager at Elevance Health will play a pivotal role in enhancing the organization's resilience by focusing on critical suppliers that are deemed too critical to fail. This position requires a strategic approach to identify and implement various projects, programs, and plans that align with the business unit and enterprise goals. The Business Change Manager will work closely with management to ensure that the necessary changes are effectively communicated and executed throughout the organization. In this role, the Business Change Manager will rigorously apply established tools, templates, and best practices to identify critical suppliers and conduct thorough cost/benefit analyses. They will be responsible for building support for business changes within the business unit and securing acknowledgment from stakeholders, business owners, and leadership regarding the classification of critical suppliers. The position also involves planning and conducting business continuity and disaster recovery program reviews for these suppliers, ensuring that all necessary documentation is secured to support a comprehensive review of risk and assurance. Additionally, the Business Change Manager will coordinate the evaluation of the critical supplier's cybersecurity posture, business continuity, and disaster recovery plans, as well as their technical and operational controls. They will work with the Strategic Sourcing team to initiate procurement and contracting activities that address risk mitigation and management in line with enterprise goals. The role requires the development of action plans with milestones for any vulnerabilities identified during reviews, and collaboration with Vendor Managers to ensure comprehensive risk analyses are performed whenever a critical supplier undergoes significant changes. The Business Change Manager will also serve as a key point of contact for cyber incident management and service disruption recovery strategies for critical suppliers, leading incident response functions in coordination with the Critical Incident Manager.

Responsibilities

• Identify potential issues, project charge, and scope.
• Lead efforts to identify best practices.
• Apply tools, templates, and practices to identify critical suppliers.
• Conduct cost/benefit analyses.
• Build support for business change throughout the business unit.
• Secure stakeholder/business owner/leadership acknowledgment of critical supplier classification.
• Plan and conduct business continuity & disaster recovery program reviews for critical suppliers.
• Secure stakeholder/business owner/leadership commitment and appropriate SME staff to support critical supplier evaluation.
• Coordinate the load/update process for critical suppliers into the supplier management platform (Process Unity).
• Secure appropriate documentation from the critical supplier to support a comprehensive review of risk and assurance.
• Coordinate the comprehensive review of the critical supplier's cyber security posture, business continuity & disaster recovery plans, technical and operational controls, communication plans, escalation processes, etc.
• Support the ELV business unit's review and updates to the critical supplier's BC plan and recovery strategy.
• Coordinate with Strategic Sourcing to initiate procurement/contracting activity for the critical supplier to address risk mitigation/management.
• Ensure that a plan of action/remediation with milestones is developed for any vulnerabilities or deficiencies identified during the review.
• Coordinate with the assigned Vendor Manager to ensure a comprehensive risk analysis is performed whenever a critical supplier undergoes a major change.
• Support the assigned Vendor Manager in planning and executing DR testing.
• Serve as a key point of contact for cyber incident management/service disruption recovery strategy for critical suppliers.
• Lead the incident response functions, in coordination with the assigned Critical Incident Manager.

Requirements

• Requires a BA/BS in a related field.
• Minimum of 5 years of process or project-related experience; or any combination of education and experience which would provide an equivalent background.

Nice-to-haves

• Experience in successfully developing and managing projects with significant operating budgets.
• Knowledge of process redesign.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources