Business Content Specialist

About the position

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age. Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Responsibilities

• Develop and maintain commercial materials from pre-filing through post-implementation for all commercial products, ensuring consistency in language, compliance with state and federal regulations, and PacificSource policies, ensuring ability to generate accurate materials in all supporting systems.
• Create benefit materials for filings with each state insurance division. Prepare initial documents, manage multi-department workflows, and organize materials for the filing process.
• Coordinate with staff from other areas to ensure needed variations are included in custom filings.
• Develop and maintain language and coding specifications for fully insured standard and custom handbooks, summaries, contracts, and SBCs in Exstream, PSE, Excel, Adobe Professional, and/or Word. Distribute for website, InTouch, RFPs, and state filings.
• Set-up and maintain plan profiles, document profiles, and other coding in PSE. Map and implement triggers for Exstream. Coordinate with IT for Exstream coding, testing, and implementation.
• Test and assist with the development of PSE and Exstream upgrades prior to production release.
• Support the product filing process by reviewing and auditing forms, entering product and plan information into templates for the annual product filing.
• Document and track information related to products, plans, and benefit changes for commercial products.

Requirements

• Two years insurance industry experience, and in a position that required research, presentations, and effectively managing multiple projects and deadlines.
• Requires a high school diploma or equivalent. BA/BS preferred.
• Strong working knowledge of state and federal laws affecting group health insurance.
• Thorough knowledge of PacificSource products, contracts, and workflow.
• Understanding of general underwriting risk concepts.
• Strong skills in Microsoft Word, Excel, and PowerPoint.
• Consistently helpful, confident, and pleasant with internal and external customers.
• Consistently and effectively pays attention to detail, produces high quality work in a timely manner, and strives to increase production without sacrificing quality.
• Handle sensitive issues with diplomacy and persuasiveness.

Benefits

• Diversity and Inclusion initiatives
• Commitment to social justice, equity, diversity and inclusion