PNC - Pittsburgh, PA
posted about 2 months ago
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Business Continuity Manager and Crisis Action Officer within PNC's Technology Risk organization, Enterprise Event Management team, you will be based in one of our hub locations. Pre-defined and agreed to schedule for partial remote schedule from your home location is dependent on business need. This role does require on-call rotation 24x7. In this position, you will oversee a team of Crisis Action Officers or Supervisors, responsible for monitoring and preparing comprehensive assessments related to day-to-day incidents or large-scale planned or unplanned events. This includes Technology-related or local, state, national, and global events that could affect the Bank operations and safety of employees (civil, political, economic, and natural). You will assess all hazards presenting risk and prepare to execute response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property, and adverse customer experience. This team, in conjunction with others, will coordinate and execute the response needed for 24×7 support. Your job duties will include working with the Director or Senior Manager of Enterprise Event Management and all response teams to develop the strategic approach to advance the program and execute plans, as well as monitoring and tracking of annual program activities to meet minimum internal and regulatory requirements. You will serve as a point of contact responsible for leading the coordination of resources aligned to the Enterprise response plans or a large business segment or group. You will also be responsible for adherence and ensuring team members align activity to the organization's Business Resiliency and/or Business Continuity program, including but not limited to the standard lifecycle of an event. Additionally, you will manage a team responsible for the execution of the lifecycle at all levels of an incident or event, including crisis management, emergency management, contingency planning, and disaster preparedness planning and testing. You will provide insight to the vision and direction for lifecycle planning, including the business impact analysis, risk assessment, recovery planning, and recovery testing. Ensuring compliance of each aspect of all programs the Enterprise Event Management team supports will also be part of your responsibilities. You will proactively partner with key leaders and partners on business continuity issues and continuously seek out and provide recommended solutions to automate, consolidate, or eliminate processes identified as being unsustainable and repeatable. Lastly, you will identify, enhance, or maintain Key Risk or Key Performance indicators and champion Event Management awareness throughout the Enterprise.