Business Control Manager - GCAOO M&I QA Governance

Disability Solutions - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

The position is responsible for leading and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF) at Bank of America. The role focuses on implementing quality assurance and quality control processes, monitoring compliance with enterprise-wide standards, and identifying areas for improvement in risk management and operational processes. The incumbent will be part of the newly created AML QC/QA Governance team, which aims to strengthen risk management and infrastructure related to Anti-Money Laundering (AML) customer due diligence processes.

Responsibilities

• Define scope, sampling requirements, and minimum standards for the GCAOO QC/QA program.
• Execute governance routines to measure adherence to the GCAOO QC/QA program requirements.
• Analyze quality results to identify trends and areas requiring attention.
• Produce performance results and analysis packages for senior management and communicate performance effectively.
• Maintain a culture of compliance and support the identification and mitigation of compliance risks.
• Influence business managers to ensure enforcement of the QC/QA program.
• Interface with auditors and business leaders to ensure compliance with standards.
• Lead the assessment of the risk and control environment to support Client Operational Services.
• Perform monitoring and testing of controls, identifying issues for remediation.
• Manage the performance and productivity of team members conducting quality inspections.

Requirements

• 3+ years of experience with risk management and/or AML Know-Your-Client/Client Due Diligence (KYC/CDD) disciplines in a global investment bank.
• Strong sense of ownership and ability to create and execute plans without daily oversight.
• Awareness of the wider business, market, and regulatory environment.
• Ability to interact and influence across all levels of the organization.
• Excellent verbal, written, and interpersonal communication skills.
• Data management experience, including data quality and governance.
• Strong Microsoft Office Suite experience (Excel, PowerPoint, Visio, etc.).
• Control-focused mindset with an understanding of regulatory and reputational risks.
• Ability to manage multiple projects and meet deadlines.
• Critical thinking skills to analyze problems and identify solutions.

Nice-to-haves

• Knowledge of AML, GBGM, or GWIM businesses preferred.
• Ability to assess the effectiveness of governance and controls in the business.
• Project management experience to deliver change at the program level.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.