Business Control Manager (Loan Operations)

Cenlar Fsb - Yardley, PA

Full-time - Mid Level

Yardley, PA

Credit Intermediation and Related Activities

About the position

The Business Control Manager (Loan Operations) at Cenlar FSB is responsible for equipping the business with risk expertise and resource capability to manage risks, comply with regulatory requirements, and meet contractual obligations. This role involves continuous assessment and improvement of the business control environment, ensuring effective risk management practices are in place. The BCM will manage a team of Business Control Analysts and work closely with various stakeholders to enhance risk awareness and compliance within the organization.

Responsibilities

• Manages, mentors, trains, and evaluates a team of Business Control Analysts.
• Drives the continuous improvement of business control performance and risk mitigation through the ongoing RCSA program execution.
• Assesses inherent risks of business operations and evaluates the effectiveness of controls.
• Proactively identifies control deficiencies and continuously updates control ratings as changes occur.
• Performs continuous monitoring of new issues, Quality Assurance, Quality Control, and Compliance testing to determine underlying control deficiencies/breakdowns.
• Links new issues to controls to determine impact to residual risk and evaluates controls linked to compliance requirements.
• Updates Cenlar's risk system of record (ProcessUnity) and maintains the business risk and control profile leveraging the RCSA process.
• Facilitates continuous RCSA reassessment and attestation based on Inherent Risk Rating.
• Assists in the creation of effective Management Action Plans (MAPs) to remediate issues.
• Works with Issue Management team to perform root cause analysis of new issues and evaluate business response based on risk appetite.
• Reviews and validates remediation MAP activities to ensure they address root causes of open issues.
• Prepares and processes Risk Acceptance requests and ensures controls for closed issues pass AVT Validations and Sustainability.
• Identifies and escalates emerging risks and provides control design advice in response to changes in business processes or compliance requirements.
• Enhances risk awareness within the business function and responds to Client requests for audit support.
• Engages with internal/external risk stakeholders and liaises with various teams to ensure risks and controls are appropriately reflected in procedures.

Requirements

• Bachelor's degree or equivalent experience.
• 7 to 10 years of relevant experience in risk management practices for mortgage servicing functions.
• Demonstrated understanding of risk management and internal control principles.
• Ability to analyze and assess the effectiveness of risk management and internal controls.
• Effective communication skills, both oral and written.

Nice-to-haves

• Technology professional certification (e.g., CISA, CRISC, CISM, CISSP).
• IT auditing experience.
• Understanding of IT process mapping.
• Cloud security risk and controls knowledge.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Opportunities for advancement
• Life insurance