Business Coordinator

$49,920 - $59,904/Yr

Sunrise Senior Living - Loveland, CO

Full-time - Entry Level

Loveland, CO

Nursing and Residential Care Facilities

About the position

The Business Coordinator at Sunrise Senior Living plays a crucial role in ensuring the smooth operation of hospitality services and human resources within the community. This position involves supporting the General Manager in various administrative tasks, managing team member recruitment, payroll, and compliance, while fostering a positive atmosphere for residents and staff. The Business Coordinator is also responsible for maintaining high standards of service and operational excellence in alignment with the company's mission and values.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel concierge team.
• Provide timely feedback to team and consistent performance management.
• Assist General Manager to provide high levels of customer service and create a restaurant-style dining atmosphere.
• Assist General Manager and Executive Chef to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Partner with General Manager (GM) to provide quality and compliance leadership.
• Support building inspections, quality checks of housekeeping, kitchen, and dining room, ensuring all life/safety rules are followed.
• Train team on company standards, including cleanliness, sanitation, appearance, service, and satisfaction.
• Solve issues before they become problems or complaints.
• Act as 'Manager on Duty' when the General Manager is not on site.
• Ensure adequate coverage of front desk to maintain overall satisfaction of customer service experience.
• Coordinate the community's team member recruitment efforts in accordance with Sunrise Senior Living standards.
• Process payroll and submit accurate bi-weekly payroll by established schedule.
• Maintain and update team member benefits administration and serve as a resource for team members.
• Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services.
• Understand and utilize financial data and tools to accurately reflect business performance.
• Ensure business controls are followed with company policy and completed for each business area.
• Manage the process of worker's compensation claims to expedite return to work and promote positive team member relations.

Requirements

• High School Diploma or General Education Degree (GED) required; Associate degree preferred.
• Three (3) years of prior work experience in 'front of house' supervision and leadership.
• Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to handle multiple priorities and delegate assignments based on skills and roles.
• Possess written and verbal skills for effective communication and facilitate small group presentations.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem solving, and decision-making skills.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Knowledge of state, federal, and/or provincial employment standards and practices.

Nice-to-haves

• Experience in senior living or hospitality industry.
• Familiarity with Human Resource Information Systems (HRIS) and Applicant Tracking Systems (ATS).
• Ability to perform budget analysis and variance reporting.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Paid time off
• Retirement plan
• Vision insurance