Business Data Analyst - Customer Service

$68,791 - $118,031/Yr

San Antonio Water System - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Utilities

About the position

The Business Data Analyst at San Antonio Water System is responsible for ensuring the integrity and functionality of data within the assigned business group. This role involves leading complex analyses in a dynamic data environment, requiring strong technical skills alongside business process analysis and interpersonal abilities. The analyst will extract, analyze, and summarize data to provide actionable insights to leadership, supporting business decisions and performance evaluations.

Responsibilities

• Maintain the integrity of data in the system and develop policies and procedures.
• Oversee the processing of all transactional data entry and maintain related tables for accuracy and consistency.
• Serve as a functional liaison with Information Services for system implementations, conversions, and upgrades.
• Assist in developing business requirements and evaluating software capabilities to ensure optimal business system solutions.
• Test system patches, tables, reports, and software upgrades as a functional user.
• Extract and analyze data from various systems, including Lawson and other corporate business systems.
• Identify and scope new opportunities for data analysis applications to evaluate business performance.
• Define, secure, and prepare data for modeling in collaboration with the business group.
• Analyze data attributes using statistical software and develop recommendations to improve operational performance.
• Perform strategic data and trend analysis to support business needs.
• Explore data to identify opportunities for improving business results.
• Develop an understanding of business processes, goals, and strategies to provide analysis to management.
• Provide training and technical assistance to associates as needed.
• Formulate and prepare ad-hoc and project-related business reports.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field from an accredited institution.
• Three years of experience in developing, analyzing, and presenting reports and data.
• Proficient in Microsoft Excel, Access, PowerPoint, Visio, and Crystal Reports.

Benefits

• Full-time position with a salary range of $68,791 - $118,031 per year.