Business Data Analyst - Revenue Cycle Operations

$75,795 - $119,995/Yr

Providence At Swedish Edmonds - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Ambulatory Health Care Services

About the position

The Patient Experience Data Analyst at Providence Swedish is responsible for acquiring, analyzing, and reporting information related to patient and visitor experiences. The role aims to enhance the organization's customer experience performance through various feedback channels. This position is integral to understanding and improving patient care and satisfaction, contributing to the overall mission of the organization.

Responsibilities

• Acquire and analyze data related to patient and visitor experiences.
• Report findings to improve customer experience performance.
• Utilize various feedback channels to gather insights.
• Collaborate with teams to implement data-driven improvements.

Requirements

• Bachelor's Degree in Computer Science, Statistics, Health and Social Field, or equivalent work experience.
• 3 years of work experience in data analysis.
• Hands-on experience with basic statistical techniques such as profiling, correlation analysis, and trend analysis.
• Experience in data extraction using SQL or PL/SQL.

Nice-to-haves

• Experience with cloud services and databases.
• Experience creating customized dashboards and using CRM systems like Dynamics or Salesforce.
• Familiarity with surveys and survey methodology.
• Strong data technology and software systems experience.
• Healthcare experience or experience in a complex organizational setting.

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance