Business Data Analyst

$70,000 - $72,000/Yr

Ryder - Novi, MI

Full-time - Entry Level

Novi, MI

Rental and Leasing Services

About the position

The Business Data Analyst position at Ryder System in Novi, MI, is a full-time role focused on supporting the implementation of analytics platforms for new and existing customer sites within the transportation sector. The analyst will gather and evaluate business and user requirements, integrate customer data sources, and develop Power BI dashboards to provide insights that drive business decisions. This role is critical in enhancing operational efficiency and customer satisfaction through effective data reporting and analytics.

Responsibilities

• Support the standard implementation process for the analytics platform for new and existing Ryder customers.
• Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI's, operational data, and user interface requirements.
• Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.
• Develop Power BI dashboards by understanding business needs, interpreting data, and transforming it into usable visualizations to drive business decisions.
• Work closely and effectively communicate with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management.
• Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction.
• Support initiatives to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience.
• Proactively address customer issues, modifications, and enhancements for existing accounts.

Requirements

• Bachelor's degree required in a technical field such as Computer Science, Information Technology, or Engineering.
• 0 to 1 year experience as a business analyst or related experience, including internships or Co-Op.
• Knowledge of SQL databases and intermediate Power BI skills required.
• Strong verbal and written communication skills.
• Project management skills and strong technical aptitude.

Nice-to-haves

• Experience working in or with manufacturing, logistics, and/or operations considered a plus.

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Life insurance