Business & Data Operations Analyst

About the position

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self! Join the IT Corporate Data Analytics Team, a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across Anaplan’s global IT organization. From Infrastructure to Enterprise Apps, we help IT leaders cut through complexity with data-driven clarity — and we do it fast. This is not a wait-and-see environment. We operate at a rapid pace, prioritizing action, iteration, and progress over perfection. If you thrive in the blur of change and love translating chaos into clarity, this is your kind of team.

Responsibilities

• Partner with IT stakeholders to understand business objectives, operational pain points, and reporting needs — quickly and proactively.
• Engage stakeholders to uncover opportunity areas, clarify pain points, define use cases, and identify improvement levers and decision factors.
• Translate these into well-scoped problems and desired outcomes that inform solution design and prioritization.
• Document current-state processes using tools like Lucidchart or Miro and support development of future-state recommendations.
• Help define operational KPIs and develop tracking mechanisms for IT functions including asset management, system health, and service quality.
• Support project coordination and delivery of fast-paced IT initiatives across global teams; track progress and push forward momentum.
• Assist in documenting business definitions, data inputs, and report usage to drive consistency and self-service.

Requirements

• 1–2 years of experience in a business analyst, operations, or IT support role (internships or project-based experience welcome).
• Strong problem-solving and organizational skills, with an ability to break down complex workflows into understandable components.
• Effective communicator who can build relationships across teams and document stakeholder needs with clarity and precision.
• Experience using documentation or visualization tools (Lucidchart, Miro, PowerPoint, Confluence, etc.).
• Energized by rapid change and fast turnarounds, able to operate with a sense of urgency and independence in a fast-paced environment.
• Must be based near one of our office hubs for hybrid work schedule, ideally in Minneapolis or Northern Virginia.

Nice-to-haves

• Familiarity with data concepts (metrics, KPIs, tables) and exposure to analytics tools like SQL, Tableau, Excel, or similar.
• Experience working with IT service platforms (e.g., ServiceNow), HR/Finance apps (Workday), or CRM tools (Salesforce).
• Interest in learning more about data analytics, process automation, or IT system integrations as a career path.

Benefits

• Base Salary Range: $82,000—$118,000 USD
• Commitment to Diversity, Equity, Inclusion and Belonging
• Reasonable accommodation for individuals with disabilities