Business Development / Call Center Representative

$50,000 - $60,000/Yr

Reliable Auto Finance - Wyoming, MI

Full-time - Entry Level

Remote - Wyoming, MI

Credit Intermediation and Related Activities

About the position

The Business Development / Call Center Representative position at Car City is a hybrid to remote role, allowing for minimal required in-office hours at our Car City 28th Street location after successful completion of training. This role is crucial in managing all incoming phone calls and internet leads, setting and confirming sales appointments, and performing long-term follow-up on all unsold customers, including internet leads, showroom visits, and incoming calls. The representative will be a key player in our Business Development Center (BDC), ensuring effective communication with customers and prospects according to their preferred method of communication, whether it be phone, email, or text. In this role, you will be responsible for managing internet sales leads, phone leads, and chat leads, responding to inquiries in a timely manner, and scheduling and confirming appointments for the Sales staff and other designated personnel. You will also follow up on electronic applications, handle all incoming calls, and route them to the correct departments. Additionally, assisting other departments as needed and performing other duties as assigned will be part of your responsibilities. This position requires a strong customer service background, preferably with call center experience, and the ability to work in a fast-paced environment while maintaining attention to detail. The ideal candidate will possess excellent verbal communication skills, the ability to multitask, and a self-motivated, goal-oriented mindset. You will need to adhere to compliance requirements and complete necessary training, while also being available for full-time work, including some Saturdays. This position offers a comprehensive wage and benefit program, making it an attractive opportunity for those looking to grow in the automotive sales industry.

Responsibilities

• Handle all incoming phone calls and internet leads.
• Set and confirm sales appointments.
• Perform long-term follow-up on all unsold customers.
• Communicate effectively with internet customers and prospects.
• Manage internet sales leads, phone leads, and chat leads.
• Respond to inquiries in a timely fashion.
• Schedule and confirm appointments for the Sales staff and other designated personnel.
• Follow up on electronic applications.
• Handle all incoming calls and route to correct departments.
• Assist other departments when needed and perform other duties as assigned.

Requirements

• Customer service experience (call center experience is a plus).
• High school diploma or GED.
• Full-time availability, 40 hours Mon-Fri between the hours of 8am-8pm with 2 Saturdays per month from 9am-3pm.
• Computer literacy and ability to quickly learn processes and systems while using dual monitors.
• Ability to work overtime as needed.
• Excellent verbal communication skills.
• Ability to multitask in a fast-paced environment while paying strict attention to detail.
• Ability to persuade and influence others.
• Self-motivated with goal orientation to work well as a team or individually.
• Ability to overcome objections with ease.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Gym membership
• Supplemental insurance options such as term life
• Corporate discounts and purchase programs