This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Business Development Center Agent
Superior Auto - Indianapolis, IN
posted 2 months ago
About the position
The Business Development Center Agent at Superior Auto Inc. plays a crucial role in supporting dealership personnel by educating potential customers about the company's services through various communication channels. This position focuses on making outreach calls, pre-qualifying customers, and scheduling appointments to ensure a smooth purchasing experience at one of the 70 locations. The agent is expected to engage customers energetically and create a customized experience that encourages them to visit the dealership.
Responsibilities
- Communicate with customers via phone, email, and text to identify the perfect vehicle for them.
- Create a customized experience for customers to engage them in the vehicle buying process.
- Respond to website/digital leads within designated timeframes by phone or email.
- Introduce customers to their local dealership personally.
- Make outbound phone calls to potential customers and set appointments at their local dealership.
- Answer inbound sales phone calls with the goal of setting appointments for customers.
- Complete customer phone applications and offer pre-qualification information as needed.
- Highlight products and services that set Superior Auto apart, such as warranty and exchange programs.
- Know the inventory to connect customers with suitable vehicles.
- Work cooperatively within the BDC team and with the network of retail store locations.
- Assist SAC Finance customers and transfer inquiries to the appropriate department.
Requirements
- 2 years of BDC and/or call center experience
- 2 years of customer service experience
- 2 years of automotive experience (preferred)
- High school diploma or equivalent
- Computer literacy including Data Entry, Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Exceptional time management skills
- Exceptional attention to detail and organization
- Bilingual (preferred)
Benefits
- Dental insurance
- 401(k)
- Vision insurance
- 401(k) matching
- Life insurance
