Business Development Center Representative

$40,000 - $40,000/Yr

Grappone Automotive Group - Bow, NH

Full-time - Entry Level

Hybrid - Bow, NH

Repair and Maintenance

About the position

The Business Development Center Representative at Grappone Automotive Group serves as the first point of contact for customers, managing inquiries through phone and email. This role is crucial in scheduling appointments, following up with leads, and ensuring a high level of customer satisfaction while maintaining accurate records. The position requires effective communication and coordination with sales and service teams to meet customer needs.

Responsibilities

• Manage incoming leads via phone, email, and website inquiries
• Schedule appointments for our sales teams
• Follow up with customers to ensure customer satisfaction
• Communicate with sales and service teams to ensure customer needs are met
• Maintain a high level of customer service and professionalism at all times
• Meet and exceed performance metrics

Requirements

• High school diploma or equivalent required
• Experience in a BDC or call center environment preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize effectively
• Proficiency in Microsoft Office and CRM software
• Ability to work flexible hours, including evenings and weekends
• Must pass background, reference, and drug tests

Nice-to-haves

• Previous experience in a similar role is preferred but not required
• Energetic and self-motivated personality
• Passion for customer service

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance