Byers Ford - Delaware, OH
posted about 1 month ago
Full-time - Entry Level
Delaware, OH
Motor Vehicle and Parts Dealers
About the position
The Business Development Coordinator / Internet Sales Agent at Byers Ford is responsible for engaging with customers through various communication channels, providing initial product information, and facilitating sales appointments. This role emphasizes customer service and teamwork, aiming to enhance customer satisfaction and drive sales for the dealership.
Responsibilities
- Answer customer calls and establish follow-ups with sales appointments.
- Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
- Utilize CRM tracking system daily.
Requirements
- At least one previous role based in strong customer service experience.
- Team player attitude.
- Prompt and courteous demeanor.
- Enthusiastic personality.
- Strong computer skills.
- Willingness to submit to a pre-employment background check and drug screen.
Benefits
- Paid training
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Vision insurance
- 401(k) matching
- Flexible schedule
- Life insurance
