Elior North America - Houston, TX
posted 3 months ago
Cura Hospitality Food Service team is seeking a Business Development Manager (BDM), Inside Sales who is motivated and committed to sales generation. In this position, you will report to the Managing Director of Growth (SVP Growth) with support from (Sr.) Business Development Directors as mentors, learning Elior's sales process for your segment. Your role will support our segment drive for sustainable growth and customer retention strategies. As a key member of the healthcare Growth Team, you will play a pivotal role in shaping our company's future by identifying the industry trends that directly impact our ability to deliver service solutions to clients. This position offers a unique opportunity to leverage your expertise and collaboration skills in a fast-paced and evolving industry. Your mission as the Business Development Manager, Inside Sales will be to create and execute digital campaigns to identify new audiences and generate leads, qualify those leads, and engage the correct Business Development Director (BDD). You will monitor the CRM to assure performance against KPIs/metrics and monitor client satisfaction levels, all contributing to our improved profitability. You will conduct a high degree of cold call prospecting in all formats, utilizing creative thinking to effectively prospect. Maintaining a consistent response to all sales leads and referrals with a high degree of urgency is essential. You will complete extensive prospect research and qualification, provide trade show support in collaboration with marketing, assist with proposal development/RFP responses, and assist with sales presentation creation. Collaboration with cross-functional teams is crucial to ensure alignment of growth initiatives with operations, marketing, finance, and business development efforts. You will develop a culture dedicated to growth and retention, providing guidance, support, and development opportunities. Conducting market research and competitor analysis to identify growth opportunities and market trends will be part of your responsibilities. You will compare and report on all sales pursuit and retention outcomes for price benchmarking and competitive solution offerings. Working with the Client Partnership Director (CPD), you will manage the retention toolkit and operations implementation of tools in each account to reduce churn and increase customer lifetime value. You will analyze customer feedback and data to identify pain points and opportunities for improvement in our services, building and routinely running reporting aimed at keeping the Managing Director of Growth and executive team informed about existing data analytics, changing trends, and future states to support overall improvement and process refinement of the segment growth team. Using Leone Sales Funnel and Winning Account Management techniques, you will gain insights into the prospect's needs, concerns, process, and decision criteria that provide Cura Hospitality with an advantage versus the competition. You will identify and develop new business opportunities in each BDD territory, define and track key performance indicators to measure the success of growth and retention initiatives, and regularly report progress and outcomes to the MDG, confirming the CRM dashboard output. You will be accountable for successfully reaching targets for segment growth.