Business Development Manager- MA

Aware Recovery Care•Concord, MA

4d•Hybrid

About The Position

The Business Development Manager is a key position within the Aware Recovery Care model. You are responsible for being the primary point of contact for all healthcare and psychiatric partners in your territory. You would ensure all client referrals are handled and fielded correctly, whether that client is placed with us, or we refer out to a community partner. You would promote the Aware model at in-services, lunch and learns, and conventions. This role requires the ability to communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria to medical market providers and hospitals. Conduct face-to-face sales calls, phone and email outreach to potential referral sources. Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact. Develop a streamlined process for receiving referrals from medical sector referral sources. Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents. Inform industry professionals and consumers about Aware’s services, curriculum, and medical/clinical staff qualifications. Onboard and train new hire medical market outreach reps. Verify current health insurance coverage, benefits and eligibility through the electronic verification system. Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.). Proficient in operation of CRM (Salesforce) and EHR software. Track contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce. Knowledge of MAT advantages, disadvantages, side-effects, signs/symptoms of overdose / managing withdrawal symptoms. Awareness of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed). Maintain contact with client and family throughout the treatment process as needed. Support business operations and attend weekly marketing meetings. Willingness to travel and attend some night/weekend events. Perform miscellaneous job-related duties as assigned.

Requirements

Must actively reside within the state of Massachusetts.
Must be comfortable with 50% - 75% travel (with mileage reimbursement).
Proficient in operation of CRM (Salesforce) and EHR software.
Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.).
Knowledge of MAT advantages, disadvantages, side-effects, signs/symptoms of overdose / managing withdrawal symptoms.
Awareness of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed).

Nice To Haves

Bachelor's degree in Business, Marketing, Management, Finance, Psychology, or related field preferred.
Minimum of 3 years' experience in Addiction Treatment or Mental Health field preferred.
Familiarity with electronic health records, electronic phone systems, customer resource management software, and Microsoft office systems (Outlook, Excel, One Drive) is preferred.
Experience using Salesforce is highly preferred.

Responsibilities

Be the primary point of contact for all healthcare and psychiatric partners in your territory.
Ensure all client referrals are handled and fielded correctly.
Promote the Aware model at in-services, lunch and learns, and conventions.
Conduct face-to-face sales calls, phone and email outreach to potential referral sources.
Strengthen existing relationships with referral resources and cultivate new ones.
Develop a streamlined process for receiving referrals from medical sector referral sources.
Attend professional conferences, seminars, and networking events.
Inform industry professionals and consumers about Aware’s services, curriculum, and medical/clinical staff qualifications.
Onboard and train new hire medical market outreach reps.
Verify current health insurance coverage, benefits and eligibility through the electronic verification system.
Maintain compliance with applicable state and federal regulations.
Track contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce.
Maintain contact with client and family throughout the treatment process as needed.
Support business operations and attend weekly marketing meetings.