Business Development Representative (BDC Sales)

Subaru - Franklin, TN

Full-time - Entry Level

Franklin, TN

Transportation Equipment Manufacturing

About the position

The Business Development Representative (BDC Sales) at Darrell Waltrip Subaru is primarily responsible for lead generation activities that support the company's sales and service goals. This role involves managing customer interactions, scheduling appointments, and maintaining customer records to ensure a high level of customer satisfaction and engagement.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule 'no-show' customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company's Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Requirements

• High school diploma or GED
• Valid Driver's License
• Intermediate knowledge of Microsoft Office products
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations
• Previous customer service and/or business development experience
• Ability to deliver superior customer satisfaction
• Strong interpersonal and communication skills

Nice-to-haves

• Bachelor's degree
• Master's degree
• Doctorate degree
• Experience in accounting, automotive, business, human resources, or information technology

Benefits

• Full-time position
• Competitive salary range of $45.4K - $57.5K per year