Business Development Representative (Sales BDC) - Paid Healthcare!

$42,000 - $80,000/Yr

Hendrick Honda Pompano Beach - Pompano Beach, FL

Full-time - Entry Level

Pompano Beach, FL

About the position

The Business Development Representative (Sales BDC) at Hendrick Honda Pompano Beach is responsible for lead generation activities to support the company's sales and service goals within a call center environment. This role requires strong communication skills and the ability to manage customer interactions effectively, ensuring appointments are scheduled and followed up on. The position offers a full-time schedule with weekend availability and provides a comprehensive benefits package including paid healthcare.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule 'no-show' customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company's Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Requirements

• Strong call center background preferred.
• Ability to work weekends as scheduled.
• Availability to work from 8 AM to 6 PM, five days a week.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Referral program
• Retirement plan