Business Development Representative

Full-time

Chicago, IL

About the position

At Fletcher Jones Audi our mission is to deliver a world class guest experience through the pursuit of excellence. This journey, fueled by innovation and integrity, has led us to be the nation’s #1 family-owned automotive group. As part of the Fletcher Jones Automotive Group team, you will join a family-owned business invested in the growth of each of its team members. You’ll drive your career with cutting-edge training, enjoy mentorship from experienced leaders, unlock excellent benefits, and more. Your next opportunity awaits! We are seeking a Business Development Representative to join our team.

Responsibilities

• Convert leads into showroom appointments, increasing the dealership’s chances of making a sale.
• Respond to inbound inquiries from online forms, website chats, and third-party lead providers.
• Nurture leads to increase showroom traffic and help sales consultants focus on closing deals.
• Follow up on internet leads to ensure no potential customer falls through the cracks.
• Use CRM systems to track leads and follow-ups, ensuring prospects are consistently engaged.
• Execute special promotions, sales events, and seasonal campaigns by reaching out to targeted customer lists.
• Ensure that more customers show up for appointments, leading to higher closing ratios.
• Help improve CSI (Customer Satisfaction Index) scores by ensuring a seamless and professional guest experience.

Requirements

• Outstanding interpersonal and communication skills.
• Strong computer skills.
• Previous experience in a call center, retail or customer service is preferred.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance