Motion Recruitment - West Des Moines, IA
posted about 2 months ago
Full-time - Mid Level
West Des Moines, IA
Administrative and Support Services
About the position
The Business Execution Consultant - Issue Complaint Remediation role focuses on leading initiatives within the Customer Impact Assessment and Resolution Strategies team. This position is critical for developing and implementing consistent standards for remediating customer issues across the enterprise, enhancing practices and outcomes for customers, and ensuring effective monitoring and reporting. The consultant will partner with cross-functional teams to strategize, plan, and execute various programs and initiatives, driving accountability and creating efficiencies.
Responsibilities
- Partner with cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
- Review strategic approaches and effectiveness of support function and business performance.
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
Requirements
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Issue Management Experience
- Customer Remediations Experience
- Experience working with the Shared Risk Platform (SHRP), Veritas (Issue Management), and Integrated Remediation Management Tool (IRMT)
- Line of Business experience in Consumer, Small & Business Banking, Commercial Banking, Wealth Investment Management, Corporate & Investment Banking, Global Treasury Management
- Strong analytical skills with high attention to detail and accuracy
- Ability to articulate complex concepts in a clear manner
- Highly refined and professional verbal and written communications
- Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
- Superior project management skills including the ability to handle multiple projects concurrently
- Ability to synthesize complex analytical findings into executive level communications
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to assess current processes/procedures and make recommendations for efficiency
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures
- Ability to operate in a complex, heavily matrixed corporate environment
- Sense of urgency and personal accountability
- Knowledge of the financial services industry, products, and regulatory environment
- Excellent organizational and time management skills
- Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance.
Benefits
- Competitive benefit package
