Business Execution Consultant

Wells Fargo - Roanoke, VA

Full-time

Roanoke, VA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Business Execution Consultant to join the Customer Support Team within the Commercial Banking Operations Division. This role focuses on delivering training, developing procedural materials, and contributing to strategic goals while ensuring compliance and operational efficiency.

Responsibilities

• Deliver instructor-led training for new hires and ongoing education on procedures, policies, systems, and customer service skills for the Loan Maintenance line of business and Loan IQ system.
• Develop and maintain comprehensive training and procedural materials to ensure alignment with business needs and compliance standards.
• Engage in various business operations to contribute to the achievement of strategic goals and objectives.
• Identify strengths and opportunities for improvement within the defined operational scope.
• Utilize independent judgment to guide moderate risk deliverables and provide insights across supporting functions within the business.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Collaborate and consult with leadership and executive management to drive training and development initiatives.
• Partner with team members to manage projects effectively and ensure timely execution of tasks.
• Fulfill additional responsibilities as required by the organization.

Requirements

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Extensive knowledge in Loan IQ (LIQ).

Nice-to-haves

• Commercial Banking Operations Experience
• Familiarity with internal operations within the Loan Maintenance line of business
• Experience in creating and modifying business-related materials
• Proficiency in conducting effective training sessions
• Strategic Mindset: The ability to develop and implement strategic plans that align with the bank's goals and objectives
• Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously
• Proven background demonstrating the ability to implement solutions that deliver results to be measured and quantified
• Ability to identify and define efficiency opportunities within lending operations to standardize processes and mitigate risk
• Sound verbal and written communication skills, able to communicate clearly and concisely with internal customers, peers and leadership
• Proficient knowledge of Microsoft Office, especially Excel, Word, and PowerPoint to create visuals including charts and graphics, to enhance the storytelling to make it more digestible.