Business Implementation Lead

$98,900 - $163,200/Yr

Travelers - Hartford, CT

Full-time - Mid Level

Hartford, CT

Insurance Carriers and Related Activities

About the position

The Business Implementation Lead at Travelers Insurance is a pivotal role responsible for managing complex integrations with medium to large agents, brokers, and Insurtech partners. This position is part of the Distribution Integration team, which focuses on ensuring successful partner integrations. The Business Implementation Lead serves as the primary point of accountability to the Project Sponsor(s) and Senior Leadership, managing and supporting partner integrations across Business Insurance markets. This role requires a strong emphasis on planning and execution of business readiness activities and resources, necessitating collaboration across various organizations and levels of leadership. As an individual contributor, the Business Implementation Lead does not have direct reports but plays a crucial role in influencing multiple stakeholders to achieve desired business objectives. The position demands strong change management skills and the ability to develop comprehensive integration plans that ensure business readiness needs are visible, considered, and completed in release planning activities. The lead will utilize project management knowledge, skills, tools, and techniques to deliver business implementation processes and systems that meet or exceed stakeholder needs and expectations. The role involves producing and maintaining clear project documentation, leading and coordinating all business readiness activities for each assigned project, and ensuring that all flagged needs and deliverables are met in a timely manner. Collaboration with department leaders and subject matter experts across business functions is essential to keep all impacted parties informed and involved in business readiness. Additionally, the Business Implementation Lead will drive process improvement projects, document current and future processes, and facilitate all necessary tasks to support business changes effectively.

Responsibilities

• Partner with Business Insurance brokers/agents to understand integration scope and complexity and develop implementation plans.
• Work closely with field and home office leadership teams to develop comprehensive integration plans that ensure business readiness needs are visible and completed in release planning activities.
• Utilize project management knowledge, skills, tools, and techniques to deliver business implementation processes and systems.
• Produce and maintain clear project documentation, meeting notes, and cross-communication.
• Lead and coordinate all business readiness activities for each assigned project, ensuring timely completion of flagged needs and deliverables.
• Collaborate with department leaders and subject matter experts to keep all impacted parties informed and involved in business readiness.
• Drive process improvement projects, document current and future processes, and facilitate necessary tasks.
• Proactively help stakeholders consider needs impact regarding new changes.

Requirements

• Bachelor's degree in a related field preferred.
• 5 years of project management experience preferred.
• Experience managing project teams preferred.
• Proven record of working collaboratively with management and employees at all levels both internally and externally preferred.
• Experience in developing and leading change management activities leading to project implementation preferred.
• Strong knowledge of Business Insurance markets to conduct and understand stakeholder assessments.
• Experience with change management methodologies and ability to tailor business readiness approaches to support business changes.
• Advanced oral and written communication skills, with the ability to influence others at all levels of the organization.
• Advanced organization and time management skills.
• Strong attention to detail.
• Advanced critical thinking and analysis skills, including advanced problem-solving skills.

Nice-to-haves

• Experience in the insurance industry is a plus.
• Familiarity with Insurtech partners and their integration processes.

Benefits

• Health Insurance coverage from the first day of employment for employees and their eligible family members.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Access to a wellness program that includes tools, discounts, and resources for achieving wellness goals.
• Mental health program providing access to free professional counseling services and health coaching.
• Matching Gift and Volunteer Rewards program to encourage community involvement.