Business Information Operations Manager

$131,596 - $210,554/Yr

Unclassified - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

About the position

As a Business Information Operations Manager at Capital Group, you will lead a team responsible for reporting, research, strategic planning, analysis, and modeling for the American Funds Service Group (AFSG). The role focuses on driving associate development, capacity planning, and ensuring quality and timeliness in delivering a portfolio of work. You will collaborate with business leaders to align team capabilities with business needs, while also contributing to the design and implementation of analytical solutions.

Responsibilities

• Lead and develop a team of experienced individual contributors.
• Drive associate development and capacity planning.
• Ensure appropriate resourcing, quality, and timeliness for the portfolio of work.
• Collaborate with business leaders to understand business needs and align them with team capabilities.
• Manage a portfolio of work and ensure proper communication to stakeholders.
• Balance team resources to meet demand.
• Design and implement analytical solutions using business intelligence and statistical methodologies.
• Analyze complex data sets and drive insights for business leaders.

Requirements

• 10 years of work experience in a relevant field.
• 5 years of experience leading high performing teams.
• Strong relationship-building skills to collaborate with business leaders.
• Experience managing a portfolio of work and communicating with stakeholders.
• Ability to balance team resources effectively.
• Experience in designing and implementing analytical solutions.

Nice-to-haves

• Experience with business intelligence tools.
• Familiarity with statistical methodologies.
• Passion for developing associates and creating customized performance plans.

Benefits

• Highly competitive base salary with performance bonuses.
• Retirement plan with a 15% contribution from Capital Group on eligible earnings.