Business Intake Coordinator (Operations & Policy Analyst 2)

$59,976 - $91,764/Yr

Oregon Health Authority - Salem, OR

Full-time - Entry Level

Remote - Salem, OR

Social Assistance

About the position

The Business Intake Coordinator (Operations & Policy Analyst 2) at the Oregon Health Authority plays a crucial role in coordinating IT project requests and governance processes. This position involves working collaboratively with cross-functional teams to ensure clear communication of project requirements, leading to successful software approvals and contract fulfillment. The coordinator will maintain documentation, generate operational reports, and serve as the primary point of contact for customers, facilitating effective communication and education on the intake process.

Responsibilities

• Coordinate requests for new IT projects, ensuring all necessary information is gathered and documented.
• Serve as the primary point of contact for customers, facilitating clear communication regarding intake requirements, timelines, and status updates.
• Provide education on Business Engagement Service (BES) workflow and process for intake and governance.
• Maintain records for intake requests to effectively transition requests to the Business Account managers for assignment.
• Work closely with Business Account Managers, IT Asset Managers, and business requestors to prioritize requests and manage tasks accordingly.
• Generate operational reports on BES request metrics, trends, and analyze areas for improvement.

Requirements

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills.
• Two years of professional-level evaluative, analytical and planning work, or any combination of experience and education equivalent to five years.

Nice-to-haves

• Strong analytical skills to interpret technology solutions with customer needs.
• Ability to build and maintain strong relationships with internal & external partners and stakeholders.
• Knowledge of time organization principles and work task prioritization.
• Familiarity with the executive and legislative decision-making process and state policies affecting application implementation and development.
• Knowledge and application of equity and inclusion principles such as anti-racism and cultural humility.

Benefits

• Dental insurance
• Health insurance
• Loan forgiveness
• Paid holidays
• Vision insurance