Business Intelligence Analyst I - CSAT Analytics

About the position

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next.

Responsibilities

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understand across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog.
• Collaborates with the Product owner and relevant subject matter experts to define concise and effective user stories with precise and accurate acceptance criteria
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Ensure functional and non-functional requirements, with appropriate documentation are represented effectively in the product backlog
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness
• Ensure backlog work item decomposition is meeting enterprise standards with respect of quality of content and data integrity on key fields to drive transparency and effective reporting.
• Fully engages and leverages methodologies outlined in relevant product area.
• Maintains a set of tools and skills to elicit client needs and requirements using appropriate techniques
• Determine and use the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to the source
• Demonstrates active engagement and sharing of practices in Business Analyst forums
• Engages in industry analysis of trends, technology, and market advancements
• Ensuring documentation and change controls are in place for the production deployment activities and transition to production support technical teams with the Agile Team
• Collaborates with Product Owners to manage and groom the backlog for the team
• Review the acceptance criteria with the Team to ensure agreement on testability
• Collaborates with the Team to ensure that the team defines, builds and produces features and solutions that meet or exceed what the Product Owner is expecting
• Completes process mapping and performs Story Decomposition to enable planning at the appropriate level of granularity
• Collaborates with the agile team during planning and interacts with the Scrum Master or Team Lead and product owner to agree sprint deliverables post sprint planning
• Has a detailed knowledge of business processes for assigned business portfolios and has suggestions or ideas on how to improve
• Gather requirements for persona of specific user experiences.
• Evaluates native functionality from third party/cloud solutions and identifies opportunities to meet business needs
• Assists the agile team with internal test execution, inclusive of documenting results, managing and tracking defects, and trouble-shooting issues that arise out of testing
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily stand-ups

Requirements

• Bachelors Degree preferred, or equivalent experience
• Has 2+ years experience working as part of an agile team
• Passionate about the business direction, priorities, results, and customer experience.
• Has demonstrated good analytical abilities
• Takes a logical, analytical approach to problem solving and pays close attention to detail
• Knowledge of Agile Development Methodologies
• Self motivated and results oriented
• Demonstrates good oral and written communication skills.
• Strong written communication skills to document and communication requirements
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Takes an innovative approach to problem solving
• IIBA certifications are a plus

Benefits

• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution