Business Intelligence Analyst IV, Group Insurance

$84,320 - $138,523/Yr

Guardian Life - Bethlehem, PA

Full-time - Mid Level

Remote - Bethlehem, PA

Insurance Carriers and Related Activities

About the position

The Business Intelligence Analyst IV role at Guardian Life focuses on identifying business intelligence, reporting, and data analysis needs for the Dental and Disability Claims Operations. The position aims to improve risk management and operational efficiency by transforming data into actionable insights. Analysts work closely with various teams to educate and train business partners on data usage, develop dashboards, and support process improvements through data analysis.

Responsibilities

• Work independently on complex, cross-functional analytical projects.
• Provide analytical subject matter expertise and recommendations to Claims & Service organization.
• Participate in workstream planning including inception, technical design, development, testing, and delivery of BI analytics solutions.
• Conduct analyses of functional business processes and requirements, supporting process changes and IT projects.
• Research business problems and create models for analysis.
• Provide design support for business intelligence solutions for Dental and Disability Claims.
• Participate in project management estimation and lean business case development.
• Evaluate internal and external customer needs to provide appropriate solutions.
• Advise executives on the role of BI in improving claims management and optimization.
• Explore data to discover patterns, relationships, anomalies, and trends.
• Perform analysis for various requests using data from different formats and platforms.
• Develop work plans and manage workflows to meet timeframes.
• Develop best practices for report deployments.
• Recommend and track quality metrics.
• Align BI technologies with strategic initiatives.
• Stay updated on BI products/tools and business strategies.
• Train users, including executives, to transform data into actionable information.
• Identify new technology opportunities impacting Enterprise-wide BI systems.
• Provide guidance, training, and problem-solving assistance to team members.

Requirements

• Bachelor's degree or higher in a quantitative field (Computer Science, Information Systems, Business Management, Finance) or equivalent work experience.
• 5+ years of Business Analyst / Business Intelligence Analysis or related technical experience.
• Experience within an insurance and/or healthcare organization, preferably in dental and disability analytics related to Claims & Service.
• High level of experience with databases, SQL, and business intelligence tools (Business Objects, Alteryx).
• Strong working knowledge of Claims & Service business functions, processes, and transactions.
• High level of experience with technology system processes, reporting functions, and methodologies.
• Ability to work effectively with associates across various departments and with business and IT partners.
• High level of experience with Visual analytics and BI tools (Tableau).
• High level of proficiency with Microsoft Excel.

Nice-to-haves

• Experience with data visualization tools beyond Tableau.
• Knowledge of advanced statistical analysis techniques.
• Familiarity with Agile project management methodologies.

Benefits

• Choice of medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits.
• Dental and vision plans.
• Flexible spending, health reimbursement, and health savings accounts.
• Company-paid life and disability insurance plus voluntary supplemental coverage.
• 401(k) retirement plan with company match and profit-sharing contributions.
• Flexible work arrangements (part in-person/part remote).
• Unlimited paid time off plus time off for volunteering, jury duty, and bereavement.
• Paid parental leave and family medical leave policies.
• Emotional well-being and mental health resources.
• Wellness programs, including fitness program and equipment reimbursement.
• Tuition reimbursement and student loan assistance.