Business Intelligence Analyst, Medical Development Services & Analytics

Johns Hopkins University & Medicine - Development And Alumni Relations - Baltimore, MD

Full-time

Baltimore, MD

About the position

The Business Intelligence Analyst position at Johns Hopkins University and Medicine focuses on providing data analytics and support for the Medical Development Services and Analytics (MDSA) team. This role is essential for transforming raw data into actionable insights that support fundraising initiatives and operational decision-making within the organization. The Analyst will work closely with various stakeholders to enhance the effectiveness of business intelligence applications and ensure data integrity across systems.

Responsibilities

• Responsible for data analytics and additional support of performance measures, ongoing measurement, data collection, reporting, data visualizations and information dissemination.
• Supports the strategic design and maintenance of business intelligence applications.
• Identifies, researches, and resolves technical problems.
• Ensures that the use of business intelligence applications enhances clinical & business decision making capabilities.
• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, students, and staff in balance with sound business practice.
• Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system's problems.
• Responds to urgent, impromptu, and unplanned situations by assessing their level of importance, instituting appropriate action and information appropriate management.
• Communications decisions to appropriate management.
• Report and follow-up on software problems resulting in delay in workflow.
• Prepares incident/occurrence reports as necessary.
• Prioritizes daily tasks and assignments appropriately.
• Completes mandatory Epic and/or other software or analytic tool training as required.

Requirements

• Bachelor's degree.
• Two years related experience, with one year preferred in collecting and analyzing data, preparing reports, identifying and solving problems.
• Epic Data Warehouse internal certification required within 6 months for positions working with patient-related data.

Nice-to-haves

• Knowledge in the assigned application as well as the platform on which it runs.
• Advanced computer skills and the ability to operate audiovisual, general, and office equipment.
• Expert proficiency with word processing, spreadsheet software, database structures, and the internet.
• Knowledge of and ability to use multiple information systems and software.
• Awareness of the need for timely communication, ability to identify potential barriers and strategies, and ability to synthesize and integrate information.
• Requires advanced degree of problem solving in a fast paced, high dynamic and complex environment.
• Strong oral and written communication skills necessary to interact with diverse groups of people, exchange information, and produce written correspondence.
• Ability to exercise sound judgement in handling sensitive and confidential information and situations.
• Demonstrates analytic, planning, and organizational skills needed to manage multiple projects or responsibilities.
• Knowledge of business intelligence technique & tools for the acquisition and transformation of raw data into meaningful and useful information for business and analysis purposes.
• Basic knowledge of medical terminology for positions working with patient-related data.
• Knowledge of project and information management.

Benefits

• Flexible work model with hybrid work arrangement (3 days onsite)
• Opportunities for professional development
• Supportive work environment focused on research, teaching, and patient care