Business Intelligence Analyst, Medical Development Services & Analytics

$46,200 - $65,000/Yr

Johns Hopkins - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Educational Services

About the position

The Business Intelligence Analyst position within the Medical Development Services and Analytics (MDSA) team at Johns Hopkins University plays a crucial role in supporting the fundraising initiatives of Johns Hopkins Medicine (JHM). This role is designed for individuals who are adept at transforming raw data into actionable insights that can drive decision-making and operational support. The Analyst will be responsible for the acquisition and transformation of data, ensuring that it is not only accurate but also relevant to the needs of the organization. This position requires a strong analytical mindset, as the Analyst will be tasked with developing reports and dashboards that focus on medical philanthropy operational support and compliance with HIPAA regulations. The Analyst will work closely with various stakeholders, including institutional leaders, faculty, and clinicians, to ensure that the data delivered meets the strategic needs of the organization. This includes maintaining and validating data sources for integration into fundraising platforms, conducting data integrity analysis, and resolving any defects that may arise in development systems. The Analyst will also be responsible for creating reports from Johns Hopkins enterprise databases, specifically focusing on medicine-specific constituent data. In addition to data analytics, the Analyst will support the strategic design and maintenance of business intelligence applications. This involves identifying and resolving technical problems, ensuring that the applications enhance clinical and business decision-making capabilities. The Analyst will also be expected to communicate effectively with management regarding decisions made and any urgent situations that arise, ensuring that the workflow remains uninterrupted. This role is integral to the success of the MDSA team and, by extension, the broader mission of Johns Hopkins Medicine to improve patient care, research, and education through effective fundraising and donor engagement.

Responsibilities

• Responsible for data analytics and additional support of performance measures, ongoing measurement, data collection, reporting, data visualizations and information dissemination.
• Supports the strategic design and maintenance of business intelligence applications.
• Identifies, researches, and resolves technical problems.
• Ensures that the use of business intelligence applications enhances clinical & business decision making capabilities.
• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, students, and staff in balance with sound business practice.
• Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system's problems.
• Responds to urgent, impromptu, and unplanned situations by assessing their level of importance, instituting appropriate action and information appropriate management.
• Communications decisions to appropriate management.
• Report and follow-up on software problems resulting in delay in workflow.
• Prepares incident occurrence reports as necessary.
• Prioritizes daily tasks and assignments appropriately.
• Completes mandatory Epic and/or other software or analytic tool training as required.

Requirements

• Bachelor's degree.
• Two years related experience, with one year preferred in collecting and analyzing data, preparing reports, identifying and solving problems.
• Epic Data Warehouse internal certification required within 6 months for positions working with patient-related data.

Nice-to-haves

• Knowledge in the assigned application as well as the platform on which it runs.
• Advanced computer skills and the ability to operate audiovisual, general, and office equipment.
• Expert proficiency with word processing, spreadsheet software, database structures, and the internet.
• Knowledge of and ability to use multiple information systems and software.
• Awareness of the need for timely communication, ability to identify potential barriers and strategies, and ability to synthesize and integrate information.
• Requires advanced degree of problem solving in a fast paced, high dynamic and complex environment.
• Strong oral and written communication skills necessary to interact with diverse groups of people, exchange information, and produce written correspondence.
• Ability to exercise sound judgement in handling sensitive and confidential information and situations.
• Demonstrates analytic, planning, and organizational skills needed to manage multiple projects or responsibilities.
• Knowledge of business intelligence technique & tools for the acquisition and transformation of raw data into meaningful and useful information for business and analysis purposes.
• Basic knowledge of medical terminology for positions working with patient-related data.
• Knowledge of project and information management.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Life insurance coverage
• Disability insurance coverage
• 401k benefit for retirement savings plan
• Flexible scheduling options
• Paid holidays
• Paid volunteer time
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs
• Wellness programs