Tiktok - Mountain View, CA

posted 3 months ago

Full-time - Mid Level
Hybrid - Mountain View, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., created to enhance focus and governance on data protection policies and content assurance protocols to ensure the safety of U.S. users. The USDS team is dedicated to providing oversight and protection of the TikTok platform and U.S. user data, allowing millions of Americans to use TikTok for learning, earning, self-expression, and entertainment. The teams within USDS include Trust & Safety, Security & Privacy, Engineering, User & Product Operations, Corporate Functions, and more, all working together to fulfill this commitment. The Trust and Safety Operations team plays a crucial role in making TikTok the most trusted and secure platform in the U.S. through operational excellence in content moderation. This involves leveraging technology, optimizing processes, and investing in people to enforce policies based on community guidelines and take timely actions to minimize risks for users and advertisers. The role of a Business Intelligence Analyst within this team is vital, as it involves leading the weekly business review process, developing automated dashboards, and conducting various analyses to support operational goals. This position requires a hybrid work schedule, where employees are expected to work in the office three days a week, with flexibility based on departmental needs. The role may expose the analyst to sensitive and potentially harmful content, necessitating a strong commitment to mental and emotional wellbeing. TikTok is dedicated to providing comprehensive support for employee wellbeing, recognizing the unique challenges of this line of work. Additionally, the company is committed to diversity, equity, and inclusion, ensuring that all employees are valued for their unique perspectives and experiences. TikTok also emphasizes the importance of reasonable accommodations for candidates with disabilities or other protected reasons.

Responsibilities

  • Lead the weekly business review (WBR) process for the Safety Operations team, including executive level presentations and performance meetings.
  • Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
  • Work with management and/or internal stakeholders to define business requirements and analytical needs and execute against them.
  • Support demand forecasting and modeling capabilities related to how fast we should be growing our expenses and our investment in our moderation workforce.
  • Conduct data mining, regression analysis and other quantitative analysis using industry standard statistical and business analytics techniques.
  • Create and maintain data documentation for both internal technical audiences and partner user teams.

Requirements

  • Proficiency in Excel & Sheets and hands-on experience in SQL.
  • Experience working with Business Insights tools, e.g., Tableau, Power BI, etc.
  • Experience in data science programming languages (e.g., Python, R).
  • Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines.
  • Strong communication, presentation & documentation skills.

Nice-to-haves

  • A Bachelor's degree or higher in Management Information Systems, Business Analytics, or related subjects is preferred.
  • 5+ years of experience in management, business process improvement, or analytical roles in content moderation or similar fields.
  • Ability to work in a high tempo environment, adapt, and respond to day-to-day challenges of the role.
  • Resilience and commitment to self-care to manage the emotional demands of the role.

Benefits

  • 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
  • Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
  • 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
  • 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
  • Mental and emotional health benefits through EAP and Lyra.
  • 401K company match, gym, and cellphone service reimbursements.
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