Tidal Wave Auto Spa - Peachtree Corners, GA
posted 3 months ago
As a Business Intelligence Analyst at Tidal Wave Auto Spa, you will play a crucial role in supporting and enhancing business processes and solutions under the guidance of the IT Team. This position requires a blend of technical skills and customer service excellence, as you will be responsible for testing software solutions and ensuring they meet the needs of the business. You will engage in in-house user testing, capturing complex requirements, and mapping them to effective business processes. Your analytical thinking and organizational skills will be essential as you develop well-documented and sustainable processes that adhere to industry best practices. In this role, you will also be tasked with responding to inquiries regarding application usage and best practices, creating and implementing solutions to meet business requirements using SQL and related technologies. You will need to replicate, report, and track user system issues until they are resolved, collaborating with both internal and external software and systems teams throughout the development cycles. Additionally, you will create training documents and system documentation for external users, ensuring that all stakeholders have the necessary resources to utilize the systems effectively. Tidal Wave Auto Spa is a rapidly growing car wash chain recognized for its commitment to technology and customer service. As part of a national brand that began in 2004, you will be joining a team that is dedicated to redefining the car wash industry. The company is focused on leveraging the latest technology and providing top-notch service, making it an exciting time to be part of this innovative team.