Business Intelligence Analyst

About the position

TK Elevator is currently seeking an experienced Business Intelligence Analyst in Atlanta, GA. This role is responsible for providing analytic and administrative support to the NA leadership team, focusing on various aspects such as pricing, customer and consultant behavior, monthly portfolio movement and forecasting, bid coordination and support, market and resource segmentation, and critical customer reporting.

Responsibilities

• Critical customer reporting including monthly/quarterly/semi-annual data to support contractual compliance and QBR/SABRs
• Monthly activity management reporting - portfolio movement (including NSG for National Accounts), forecasting, cancellation data, worst performing units, Account Manager performance data and rankings.
• Identify and enhance processes and tools to support internal (PBI) and customer (Work Order Systems) data integrity, reporting and integration for report-outs and compliance
• Ensure accuracy of National Customer performance data including: NA size (units & value), profitability, streams (Service, Repair, Mod.), market segments
• Portfolio expiry profile
• Exposure triggers (expiration profile, worst performing contracts/units, NPS, critical customer contract compliance)
• Create and maintain SOP for large RFPs including bid milestones, data distribution and collation, approvals, field feedback loops, incorporation of analytics, standard objections and offerings (Digital, obsolescence, penalties, damages)
• Other duties as assigned