Business Intelligence Analyst

About the position

As a Business Intelligence Analyst, you will play a crucial role in transforming data into actionable insights that drive strategic business decisions. You will be responsible for collecting, analyzing, and interpreting complex data sets to provide actionable insights that support business strategies and objectives. Your expertise in data visualization, reporting, and analytics will help the organization optimize performance, identify trends, and uncover opportunities for growth. You will develop and maintain BI solutions and provide key stakeholders with the information they need to make informed decisions. Under the direction of the Senior Director, Data Analytics and Digital Solutions, the MHDI serves as a trusted partner to leaders throughout the organization seeking insights from the health system's data.

Responsibilities

• Develop and maintain dashboards and documentation
• Ensure usability and accuracy of enterprise dashboards
• Monitor and encourage dashboard adoption
• Work closely with cross-functional teams, including administrators, and clinical leadership, to ensure reporting meets end user needs
• Ensure consistency of KPIs across dashboards
• Provide support as needed to troubleshoot and resolve system issues
• Stay up to date with trends in healthcare data and leverage new technologies to improve data processes
• Develop and automate processes for data extraction, transformation, and loading, ensuring data integrity and accuracy
• Ensure the availability, integrity, and security of data through best practices in data management
• Stay up-to-date with the latest trends and technologies in data engineering and healthcare data analytics
• Assist in developing and maintaining a long-term strategic roadmap for the health system's data architecture and analytics
• Adheres to the MLKCH change management process for break fix and any system changes
• Troubleshoots system issues to resolution or escalation to vendor
• Successfully engages in multiple tasks and projects simultaneously
• Provide after-hours 'on-call' support to troubleshoot and resolve system issues
• Assist in developing and maintaining a long-term strategic roadmap for health system's data analytics
• Other duties as assigned

Requirements

• Bachelor's degree, Associate degree or 3+ years of equivalent experience
• 2+ years of experience working with healthcare data, preferably Oracle Health EHR (formerly Cerner)
• Python/Spark programming - intermediate skills
• SQL (MS SQL preferred) - intermediate skills
• Business Intelligence (e.g. Tableau, Power BI, etc.) - intermediate skills
• Spreadsheets (Excel) - intermediate skills

Nice-to-haves

• Strong problem solving/analysis and customer service skills
• Strong internal and external customer service skills
• Strong communication and teamwork skills
• Ability to apply mathematical concepts to data