Business Intelligence Developer

Unclassified - East Lansing, MI

Full-time - Entry Level

East Lansing, MI

About the position

The Business Intelligence Analyst at the University of Michigan Health Sparrow plays a crucial role in a dynamic healthcare environment. This position is responsible for overseeing the entire Business Intelligence (BI) development life cycle, which includes initial requirement analysis, documentation, prototyping, design, development, implementation, quality assurance, and user acceptance testing. The BI Analyst will collaborate with both internal and external customers to gather their requirements and present analytical results in a clear and comprehensible manner. This role is pivotal in ensuring that the technology solutions provided meet the reporting and data analytic needs of the Sparrow Health System (SHS) applications. In this role, the BI Analyst will be tasked with creating data visualizations, dashboards, and reporting solutions derived from various healthcare data sources, including Epic EMR and Lawson. The analyst will drive initiatives aimed at improving BI and data analytic processes and technology, utilizing data to identify trends, patterns, and opportunities that can benefit the organization. Furthermore, the analyst will analyze how information systems and reporting solutions can be leveraged to reduce costs, enhance revenue, improve efficiency, and deliver higher quality data and reporting. Effective communication with business users and senior leaders is essential, as the analyst will need to identify opportunities to leverage data and reporting solutions. The role also involves researching and recommending best practices for healthcare reporting solutions, creating documentation for BI and data analytic solutions, and assisting in customer training sessions. The BI Analyst will provide go-live support, manage ticket queues, resolve common report and data issues, and execute test scripts for unit and integrated testing. Additionally, the analyst will lead small projects and contribute to knowledge sharing within the team, all while demonstrating strong problem-solving skills and a commitment to improving systems and processes.

Responsibilities

• Coordinate and contribute throughout the BI development life cycle from requirement analysis to implementation.
• Provide data visualizations, dashboards, analysis, extracts, and reporting solutions from multiple healthcare data sources.
• Drive BI and data analytic processes and technology improvement initiatives.
• Identify trends, patterns, and opportunities for the business using data.
• Analyze information systems and reporting solutions to reduce costs and improve efficiency.
• Communicate with business users and senior leaders regarding data and reporting opportunities.
• Research and recommend healthcare reporting solution best practices.
• Create documentation for BI and data analytic solutions and data definitions.
• Assist in customer training sessions and provide support for complex questions.
• Present BI and data analytic solutions to customers at all levels.
• Manage ticket queue and resolve common report/data issues.
• Execute test scripts for unit testing and integrated testing for upgrades.
• Provide Tier II support during peak call times and project support to analysts.
• Lead small projects and contribute to knowledge sharing within the team.

Requirements

• Bachelor's degree in computer science, business analytics, engineering, healthcare administration, or a related field.
• Minimum of 1 year of relevant work experience or 3 years of total work experience.
• Demonstrable aptitude for data analysis and visualization tools.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving, analytical, and logical reasoning skills.
• Customer service and training skills.

Nice-to-haves

• Previous programming, report writing, SQL, ETL, or IT-related experience.
• Healthcare-related experience.
• Understanding and experience in project management.

Benefits

• Full-time employment with competitive salary.
• Opportunities for professional development and training.
• Supportive work environment with a focus on teamwork.