Business Loan Processing and Operations Supervisor

WESTconsin Credit Union - Menomonie, WI

Full-time - Mid Level

Menomonie, WI

Credit Intermediation and Related Activities

About the position

WESTconsin Credit Union is excited to announce an opening for a Business Loan Processing and Operations Supervisor. This person is responsible for the oversight and management of processing, servicing, quality assurance, audits, and compliance for the Business Loans & Services Department. This individual leads a team of Business Loan Specialists that partner with Business Loan Officers and Credit Analysts to grow and manage a large and complex lending portfolio. This leader is responsible for partnering with internal stakeholders and cross-functional teams to continuously improve and enhance our business loans and services operations.

Responsibilities

• Establishes, lead and monitor the business loan processing duties to ensure compliance with policies and procedures are being followed
• Establishes, lead and monitor the business loan servicing duties to ensure that compliance with policies and procedures are being followed
• Establishes, lead and monitor the quality assurance and audit functions of the department are being met
• Establishes, lead and monitor the compliance regulations that are being followed and enhanced to regulatory standards
• Proactively identify areas of improvement to increase the effectiveness of loan processing, servicing, audits, and compliance
• Ensures high-level member service by responding to inquiries and meeting service level agreements, ensuring a positive experience for both internal and external members
• Actively participates in organizational strategic planning projects and process improvements initiatives as a subject matter expert for the Business Loans & Services department.
• Provides support to processing, servicing, and business audit teams assisting with the successful execution of daily and other tasks as needed.
• Monitors and ensure best-in-class member experience metrics are maintained and met when processing and servicing a large business lending portfolio.
• Completes all required training on compliance regulations (e.g. HMDA, CFPB 1071, Flood, Adverse Actions, Fair Lending, SBA) and ensure adherence to the regulatory requirements.
• Recommends and supports initiatives to improve productivity, efficiency, and the adoption of new products and systems per the credit unions strategic plan.

Requirements

• 2-4 years of related work and/or leadership experience required
• Exhibits a positive, upbeat "can do" attitude
• Accountable; takes ownership of the role in organization
• Demonstrates effective communication and interpersonal skills
• Ability to multitask and establish priorities

Benefits

• Excellent 401(k) contribution and match plan
• Health, Dental, and Vision Insurance Plans
• Tuition Reimbursement Program
• Healthy Living Fund Contribution
• Generous Paid Time Off Accrual
• Paid Holidays
• Health Care and Dependent Care Flexible spending accounts
• Family-oriented culture that values life/work balance